User

Josh Evans

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Total activity 357
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Posts

Recent activity by Josh Evans

  • IGV not loading CRAM files on Terra

    We've gotten reports of users being unable to open CRAM files in IGV on Terra. Currently, IGV loads with no displayed data.  Our engineering teams are aware of the issue and working towards a resol...

    • 1 follower
    • 0 comments
    • 0 votes

  • AnVIL data sets currently unavailable

    We've found that AnVIL data currently cannot be accessed via Gen3/DRS. Our engineering teams are aware of the issue and are currently working on deploying a fix.  Until that fix has been deployed, ...

    • 2 followers
    • 1 comment
    • 0 votes
    • Completed

  • Delayed access to NIH data sets

    On Aug 8th at 3PM, our Engineering teams noticed that the access list to NIH data sets had stoped syncing. The teams were able to restore the sync on Aug 9th at 6:26PM.  During that time, users who...

    • 1 follower
    • 0 comments
    • 0 votes
    • Answered

  • Notebook Preview Not Functioning

    We've identified an issue with the Notebook Preview feature returning an error.  When clicking on an existing Notebook, the following error message is returned: Forbidden. You don't have access to ...

    • 1 follower
    • 1 comment
    • 0 votes
    • Completed

  • New accounts not activated

    We've been getting reports of some new user accounts having difficulty logging into Terra upon registering.  The affected users are getting this error message: Thank you for registering. Your accou...

    • 2 followers
    • 1 comment
    • 0 votes
    • Completed

  • Terra Session Timeouts

    Some users have reported receiving a session timeout message after a long period of inactivity - a few hours - and needing to log back into the application.  Our engineering teams are aware of the...

    • 7 followers
    • 39 comments
    • 0 votes
    • Completed

  • Gcloud and Gsutil Not Working On Rstudio Cloud Environment

    We've been having reports of the gcloud and gsutil commands failing when running against new Rstudio Cloud Environments.  This has to do with a recent change to the Cloud Environment that saw the o...

    • 1 follower
    • 1 comment
    • 0 votes
    • Completed

  • New Hail Environments Not Starting.

    We have gotten some reports from users that when they attempted to create a new Hail Environment that the application would return this error: An error occurred. Cannot read properties of undefined...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
    • Completed

  • Persistent Disk not attaching to new Cloud Environments

    Some users have reported instances of creating new Cloud Environments and not being able to access their already existing Persistent Disks.  The Cloud Environments start as if they have a new Persi...

    • 3 followers
    • 3 comments
    • 0 votes
    • Completed

  • Cloud Environments not deleting due to error

    Several users have reported instances of being unable to delete Cloud Environments because they are in an error state.  When trying to delete the Cloud Environment, the most common error returned i...

    • 4 followers
    • 1 comment
    • 1 vote
    • Completed