Josh Evans

Service Incident - April 17, 2025 (Workspaces)

Summary We've identified an issue that impacts users cloning workspaces. See the Timeline section for the latest troubleshooting and resolution updates and the Impact section to understand how this...

• Josh Evans
• Updated April 17, 2025 17:55
• 1 follower
• 0 comments
• 0 votes

Service Incident - April 16, 2025 (Cloud Environments)

Summary We've identified an issue that impacts users of Cloud Environments. See the Timeline section for the latest troubleshooting and resolution updates and the Impact section to understand how t...

• Josh Evans
• Updated April 16, 2025 20:19
• 1 follower
• 0 comments
• 0 votes

Scheduled Maintenance - March 23, 2025 (Workflows)

Summary Terra team will perform critical maintenance which will impact performance for users on Sunday, March 23, 2025. Start: 9:00 AM EST End: 9:15 AM EST Users Impacted Users of Workflows. Expect...

• Josh Evans
• Updated March 20, 2025 19:58
• 1 follower
• 0 comments
• 0 votes

Service Incident - March 17, 2025 (Terra Data Repository)

Summary We've identified an issue that impacts users of the Terra Data Repository (TDR). See the Timeline section for the latest troubleshooting and resolution updates and the Impact section to und...

• Josh Evans
• Updated March 17, 2025 18:08
• 1 follower
• 0 comments
• 0 votes

Service Incident - March 5, 2025 (Cromwell)

Summary We've identified an issue that impacts workflow users on Terra. See the Timeline section for the latest troubleshooting and resolution updates and the Impact section to understand how this ...

• Josh Evans
• Updated March 05, 2025 21:07
• 2 followers
• 0 comments
• 0 votes

1. Community
2. General Discussion
3. Error in GATK-SV terra pipeline, 07-FilterBatchSites step

Hi Dong, Thank you for writing in about this issue. Can you share the workspace where you are seeing this issue with Terra Support by clicking the Share button in your workspace? The Share option i...

• View comment
• February 07, 2025 16:07
• 0 votes

1. Platform-wide (security, status and updates)
2. Service Notifications
3. Scheduled Maintenance - February 2, 2025 (Workflows)

Hi Curtis, Thanks for catching that! I did mean Sunday! I have updated the post. Best, Josh

• View comment
• January 30, 2025 21:14
• 1 vote

Scheduled Maintenance - February 2, 2025 (Workflows)

Summary Terra team will perform critical maintenance which will impact performance for users on Sunday, February 2, 2025. Start: 9:00 AM EST End: 11:00 AM EST Users Impacted All users of workflows/...

• Josh Evans
• Updated January 30, 2025 21:13
• 2 followers
• 2 comments
• 1 vote

Upgrading from RStudio 3.19 to 3.20.1 can cause installed libraries to no longer be found

Problem When upgrading our RStudio image to 3.20.1 on an existing Persistent Disk can sometimes cause already installed R libraries to appear as if they have been uninstalled.  This happens because...

• Josh Evans
• January 10, 2025 21:38
• 2 followers
• 0 comments
• 0 votes