New Hail Environments Not Starting. Completed

Post author
Josh Evans
  • Edited

We have gotten some reports from users that when they attempted to create a new Hail Environment that the application would return this error: An error occurred. Cannot read properties of undefined (reading 'size')

Note: This issue has been resolved. It's now possible to create Hail Cloud Environments as normal.

However, when the issue was still ongoing, we found that the following was an effective workaround:

  1. Create a default Cloud Environment.
  2. delete it but leave the Persistent Disk.
  3. Then create the Hail Environment.

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