New accounts not activated Completed

Post author
Josh Evans

We've been getting reports of some new user accounts having difficulty logging into Terra upon registering.  The affected users are getting this error message: Thank you for registering. Your account is currently inactive. You will be contacted via email when your account is activated.

Our engineering teams are aware of the issue and working towards a resolution.  Any user currently affected can reach out to Terra Support, and we will be able to activate the account.

Comments

1 comment

  • Comment author
    Josh Evans
    • Official comment

    We have a deployed a fix to the system that should stop this from happening for any newly created or invited accounts. 

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