Josh Evans

1. Community
2. General Discussion
3. docker run, exec format error

Hi Mike, Thanks for writing in! We can certainly take a look at this for you. As it turns out, Support doesn't currently have access to your workspace as it's protected by an Authorization Domain. ...

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• May 11, 2022 15:36
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1. Community
2. Known Issues
3. Gcloud and Gsutil Not Working On Rstudio Cloud Environment

Our engineering teams have deployed a fix for this issue.  New Rstudio Cloud Environments should now have the owner of the rstudio config directory set to rstudio.  Affected Rstudio Cloud Environme...

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• May 02, 2022 15:47
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• Official comment

1. Community
2. General Discussion
3. Error modifying cloud environment - Terra notebook not able to be used

Hi Sabrina, Thanks for writing in! We were having a known issue with Cloud Environments not deleting correctly after they experienced an error.  This might have been causing some of the issues you'...

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• April 26, 2022 19:22
• 0 votes

1. Community
2. Known Issues
3. Cloud Environments not deleting due to error

Our engineering teams have implemented a fix for this issue.  Any affected users can now resolve this issue by deleting their Cloud Environments as normal.  

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• April 26, 2022 18:53
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• Official comment

1. Community
2. Known Issues
3. Persistent Disk not attaching to new Cloud Environments

Our engineering teams have deployed a fix for the issue.  Any affected users can now resolve the issue for themselves by following these steps: From the Cloud Environments page, please verify that...

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• Edited May 02, 2022 15:34
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• Official comment

1. Community
2. General Discussion
3. Error initiating cloud environment

Hi Seunghun, I'm glad we were able to resolve the issue for you! Best, Josh

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• Edited April 25, 2022 13:28
• 0 votes

1. Community
2. General Discussion
3. Notebook VM service down?

Hi Laura, I'm writing to let you know that our engineering teams have resolved this issue.  Could you please try to create a Hail environment now and let me know if the issue's been resolved for yo...

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• April 22, 2022 18:03
• 0 votes

1. Community
2. General Discussion
3. Error initiating cloud environment

Hi Diane and Seunghun, As it turns out, there was an issue that affected the creation of Hail environments.  However, it appears our engineering teams have resolved it.  Could both of you try to re...

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• April 22, 2022 17:51
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1. Community
2. Active Feature Requests
3. Adding my own reference disk image to be mounted to the workflow task VMs

Hi again Willy, I did some research and as it turns out, this feature request is on our roadmap, but we don't have a current date for its implementation. I've added your name to ticket, and if it's...

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• April 22, 2022 14:09
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1. Community
2. Active Feature Requests
3. Adding my own reference disk image to be mounted to the workflow task VMs

Hi Willy, Thanks for writing in! I'm going to see where we are with this feature request, and let you know once I have an update. Best, Josh

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• April 21, 2022 19:53
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