Samantha (she/her)

1. Community
2. General Discussion
3. CPUS quota too low

Hi Vanessa Bruat,   Thanks for writing in. Can you share the workspace where you are seeing this issue with GROUP_FireCloud-Support@firecloud.org by clicking the Share button in your workspace? The...

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• March 24, 2021 13:58
• 1 vote

1. Community
2. General Discussion
3. Is it possible to change name of an existing workspace?

Hi Edyta Malolepsza,   Thanks for reaching out. Unfortunately, it is not possible to change the name of an existing workspace at this time. I've created a request with our Product team to consider ...

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• October 26, 2020 17:09
• 1 vote

1. Community
2. Active Feature Requests
3. Provide a way to flush and declutter the JOB HISTORY

Hi Giulio,   Thanks for your request. I have created a ticket for our engineering team to take a look at. In addition, we are currently building a comment feature for the Job History page UI that a...

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• July 21, 2020 16:58
• 1 vote

1. Community
2. Known Issues
3. Workflows not changing from "Submitted"

Hi Vrishab,   Thank you for writing in about this issue. Can you share the workspace where you are seeing this issue with Terra Support by clicking the Share button in your workspace? The Share opt...

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• April 08, 2026 13:44
• 0 votes

1. Community
2. General Discussion
3. failed on RecalibrateGqTask of the GATK-SV-single sample pipeline

Hi Qiushi Li, You can send a message to support@terra.bio and we'll follow up with you via email. Best, Samantha

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• March 23, 2026 14:59
• 0 votes

1. Community
2. General Discussion
3. failed on RecalibrateGqTask of the GATK-SV-single sample pipeline

Hi Qiushi,   Thank you for writing in about this issue. Can you share the workspace where you are seeing this issue with Terra Support by clicking the Share button in your workspace? The Share opti...

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• March 10, 2026 17:50
• 0 votes

1. Community
2. General Discussion
3. Randomly hitting permission access to files

Hi Edyta, I believe the permission issues you're seeing are due to your account having reached the limit for indirect Google group membership. That would also explain why your coworker is able to r...

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• February 11, 2026 19:08
• 0 votes

1. Community
2. Known Issues
3. Error linking NHGRI AnVIL (eRA Commons) external identity

This issue is now resolved.

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• October 29, 2025 13:07
• 0 votes
• Official comment

1. Community
2. General Discussion
3. "Cannot update googleSubjectid" error

Hi Kaleb Zuckerman, Thanks for writing in. I've gone ahead and reset your account so you should now be able to register again. Please let us know if you run into any other issues. Best, Samantha

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• October 01, 2025 20:29
• 0 votes

1. Community
2. General Discussion
3. Workflow Fail/Error in "Copying" files in workflow log

Hi Chloe, Thank you for writing in about this issue. Can you share the workspace where you are seeing this issue with Terra Support by clicking the Share button in your workspace? The Share option ...

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• June 24, 2025 17:37
• 0 votes