We've identified an issue affecting some users where the localization step for a task or shard hangs indefinitely. We are working in conjunction with Google to identify a root cause and solution. To that end, if you are experiencing this issue, please share the details of your task so that we can more quickly isolate the root cause and find a solution.
Please provide the following pieces of information as attachments (if accessible):
- Operation ID
You can find the stdout, stderr, and Task.log by clicking the green folder icon (called "execution directory") and downloading the relevant files.
The Operation ID can be found by clicking the 'i' icon (called "compute details") for a currently running task/shard. From there you'll see a pop-up with a path for a header that looks something like projects/<billing_project>/operations/<number_string> at the top and as the value of the name field in the details box. Please provide the full path—this is the Operation ID.
If you do not see a compute details icon for the task on the Job Manager page, you can click into the underlined task to see the associated shards. The compute details icon should be visible there, and you can grab the Operation ID by clicking it.
If you do not feel comfortable sharing this information on the forum, please email it to Terraemail@example.com with the Subject line: Hanging Localization Issue. Add any other details you believe may be relevant to our and Google's understanding of the work being done.
Thank you for your participation in the troubleshooting effort.
Please sign in to leave a comment.