Jason Cerrato
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Activity overview
Latest activity by Jason Cerrato-
Jason Cerrato commented,
Hi Lleonard, I'll be happy to take a look at this. Can you share the workspace where the issue occured with GROUP_FireCloud-Support@firecloud.org by clicking the Share button in your workspace (see...
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Jason Cerrato commented,
Hi Samuel Terkper Ahuno, Happy to hear you were able to run your workflows successfully! We are seeing big improvements, with many users and internal folks no longer running into this issue. We wil...
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Jason Cerrato commented,
Hello Kazem Dastjerdi,We have suspended the trial until further notice due to fraudulent activity. We apologize for any inconvenience this has caused. Please follow this article to get the most up ...
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Jason Cerrato commented,
Hi Tanya, Happy to help! You should also be able to search for the workspaces in FireCloud. Terra search: FireCloud search: If the workspace you're looking for is only showing up in the Terra...
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Jason Cerrato created an article,
Service Notification - July 2, 2020 (Free Credits Projects)
Summary Due to activity that is against the Terra Terms of Service, we have suspended the free credits program as of July 2, 2020. The Terra team is looking into the matter, and this article will b...
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Jason Cerrato commented,
Hi Tanya, Can you provide a screenshot of what you see when you navigate to this URL? https://app.terra.bio/#workspaces/terra-broad-cancer-prod/VanAllen-Tolaney_16-492_BreastCancer Can you also pro...
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Jason Cerrato commented,
Hi TanyaK, Happy to help here. Can you see these workspaces if you search for them here?: https://app.terra.bio/#workspaces If not, can you confirm the names of the buckets you believe are associat...
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Jason Cerrato created an article,
Service Notification - June 29, 2020 (Free Credits Projects)
Summary The service to sign up for free credits is currently unavailable. Service is scheduled to be restored tomorrow, June 30. Users who try to create a new free credits project will see an error...
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Jason Cerrato created an article,
Service Incident - June 29, 2020
Summary We are seeing issues associated with linking to Identity & External Servers across a number of Terra domains. This issue is due to certain URLs not being whitelisted on Gen3, and missing ...
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Jason Cerrato commented,
Hi there, Thank you for writing in. Terra utilizes Google sign-in for access; we do not provide Terra email addresses. Can you point me to where you are seeing that we do? Many thanks, Jason