Jason Cerrato

Service Incident - June 22, 2022 (Workflows)

Summary We've identified some short-term instability in our workflow execution engine that may have resulted in issues when submitting new workflows or querying for submission information. Timeline...

• Jason Cerrato
• Updated June 23, 2022 13:44
• 2 followers
• 0 comments
• 0 votes

1. Documentation
2. Managing Cloud costs
3. Understanding and controlling Cloud costs on Terra

Hey Mark Godek, Just so you know, we are working on a plan to migrate all existing multi-regional workspace buckets to single-region workspace buckets (with an option to opt out) prior to the price...

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• June 14, 2022 16:42
• 1 vote

'Cloud Environment Creation Failed' error when launching custom docker images

When starting cloud environments, some users using custom Docker images that extend from an older Terra base image have run into the error message "Cloud Environment Creation Failed: Jupyter, Welde...

• Jason Cerrato
• May 24, 2022 17:29
• 2 followers
• 0 comments
• 0 votes

1. Community
2. Known Issues
3. Requester Pays Google buckets not asking for project to bill

Google engineers have pushed out a fix for this issue. Users can once again select a project to bill for requester pays buckets and successfully download files via the Google Cloud Console UI.

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• April 19, 2022 19:14
• 0 votes
• Official comment

1. Community
2. General Discussion
3. Issues with Terra Bridge or Terra Wallet (terra.money)

Hi Денис, Thanks for your question. As mentioned in the original post, this forum is designed to support users of the https://terra.bio biomedical research platform. If you are looking for assistan...

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• April 19, 2022 14:30
• 0 votes

1. Community
2. General Discussion
3. Error modifying cloud environment

Hi Daniel, Just wanted to check in to see if you still need assistance with this. If so, please let us know the answers to the point listed above, and we'll be happy to help troubleshoot! Kind rega...

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• March 28, 2022 18:29
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1. Community
2. General Discussion
3. Error modifying cloud environment

Hi Daniel, Thanks for writing in—we're happy to help here! Can you confirm a few details to help us better understand this situation? Were you able to use Cloud Environments in this workspace succ...

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• March 24, 2022 16:37
• 0 votes

1. Community
2. Completed Feature Requests
3. Toggle To Keep Runtime Environments Running While Not Connected to Internet

Hi all, I'm happy to report that you now have explicit control of your autopause timer in the Cloud Environment configuration panel! Kind regards, Jason

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• March 22, 2022 15:50
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• Official comment

1. Community
2. Known Issues
3. Requester Pays Google buckets not asking for project to bill

We were able to confirm that this issue is affecting non-Terra Google requester pays buckets as well. We are filing a bug report with Google to investigate this issue. As a workaround, you can down...

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• March 18, 2022 15:54
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