notebooks.firecloud.org refused to connect.
Hi Everyone, I'm a new user to Terra. I was trying to follow along the quickstart tutorials, specifically the T101-Notebooks-Quickstart copy. When I start up the workspace and go to the analyses page, I created a Jupyter notebook environment. It seems to have created it successfully but when I click on 'open' to try and edit/run it, I get an error for notebooks.firecloud.org refused to connect. It looks like the environment is running fine according to terra but I get a connection refusal and can't really do anything. Has anyone else experienced this error?
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8 comments
Hi Terra team!
I have the same problem as reported by Sanja: jupiter notebooks that worked fine last week do not open today:
I will appreciate your help.
Best regards,
Edyta Malolepsza
Hi Terra team,
I am also experiencing the same issue as the previous two users in my own Terra workspace where the same error pops up after trying to connect to my notebooks. I have tried switching to different preset environments as well as different notebooks but to no avail, This has never happened before and any clues to why or workarounds would be greatly appreciated.
Thank you!
Hi SanjaY, Edyta, and Hoyin,
Thanks for writing in with this issue! A member of the Terra support team will follow up with you as soon as they are able.
If relevant, please let us know if there is any urgency around this request so that the team can prioritize it appropriately.
Kind regards,
Anthony
Hi All,
Sorry for the delayed response. There may actually be two different issues happening here. SanjaY and Edyta, when you were having this issue there was a Service Incident that was affected the Cloud Environments and we have seen it cause the issues you're reporting above. Please try to connect to your notebooks and if you have the errors again, please provide the information below.
Hoyin, because the Service Incident was resolved there could be a different reason for the error you're seeing. The first thing I would check is the age of the Cloud Environment. You can find that on this page under the created column. If it's older than a month, I would delete it and create a new one. After a certain time, Cloud Environments need to be deleted because errors like this can happen. Note: please do not delete the Persistent Disk to avoid data loss.
If that doesn't resolve the issue, then please provide the follow information and we'll take a look as soon as we can:
Please let me know if you have any questions.
Best,
Josh
Hi!
I am having the same problem described above. I am trying to open an .ipynb using different environments: custom or default python. The environments seem fine or at least I am not aware of any error. I get exact same error as above "notebooks.firecloud.org refused to connect". Even when I press the terminal button I still get the same error.
I hope that given this is a 2 years old problem you may know how to solve it.
Looking forward to hearing from you!
Thanks!
Warmly,
Mihaela
Hi Lupan Ana - Mihaela,
I have found out that my issue was caused by system update that turned off third party cookies. The little eye icon at the right end of the browser path was crossed out, but the moment I turned it on the notebook started to load. Good luck with resolving your issue.
Best,
Edyta
Hi Edyta Malolepsza,
Thank you very much! I allowed the third party cookies and now is running fine.
I am grateful for your quick and helpful response.
Warmly,
Mihaela
I am glad this simple solution resolved your issues as well!
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