Anthony DiCi

Service Incident - September 2, 2024 (Workflows)

We identified an issue that impacted Terra users trying to access their workflow's Job Manager. The Job Manager hyperlink may have directed users to the wrong site. The issue has since been remedia...

• Anthony DiCi
• September 03, 2024 16:08
• 1 follower
• 0 comments
• 0 votes

Service Incident - August 2, 2024 (GCP Workflows)

Summary We identified an issue when Terra users attempted to start workflows on GCP. The fix has since been implemented and the issue is now remediated. Users may need to refresh the page before at...

• Anthony DiCi
• Updated August 02, 2024 19:37
• 2 followers
• 0 comments
• 1 vote

Service Incident - July 31, 2024 (Terra Data Repository)

Summary We identified a latency issue that impacted users of the Terra Data Repository (TDR). The issue may have blocked users from using TDR. The incident has since been remediated. See the Timeli...

• Anthony DiCi
• Updated August 02, 2024 14:17
• 1 follower
• 0 comments
• 0 votes

Service Incident - June 27, 2024 (Terra UI)

Summary We identified an issue in which several users reported the Terms of Service (TOS) page hanging with an endless spinner, preventing them from accepting the updated TOS. This issue primarily ...

• Anthony DiCi
• Updated June 28, 2024 20:16
• 1 follower
• 0 comments
• 0 votes

1. Community
2. General Discussion
3. GTEx authorization

Hi Steffan, Thank you for writing to Terra Support! Please try to "Unlink" and "Relink" your NIH account on your External Identities page. If the issue persists, please provide a screenshot of your...

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• June 13, 2024 14:25
• 0 votes

1. Community
2. General Discussion
3. Issue with installing a package in updated hail environment

Hi Allison, Thank you for writing in about this issue. Can you share the workspace where you are seeing this issue with Terra Support by clicking the Share button in your workspace? The Share optio...

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• June 03, 2024 14:53
• 0 votes

1. Community
2. General Discussion
3. Workflow submission error: "next on empty iterator"

Hi Laura, Okay, I'll reach out for access! You'll be cc'd when she responds.Let me know if there is anything else I can help with in the meantime.Best, Anthony

• View comment
• May 23, 2024 19:26
• 0 votes

1. Community
2. General Discussion
3. Workflow submission error: "next on empty iterator"

Hi Laura, Can you share the workspace with my PMI ops email (anthony.dias-ciarla@pmi-ops.org)? If not, we'll have to ask Emily Laplante to grant my account access. After that, we can move forward w...

• View comment
• May 23, 2024 19:19
• 0 votes

1. Community
2. General Discussion
3. Workflow submission error: "next on empty iterator"

Hi Laura, Thank you for writing in about this issue. Can you share the workspace where you are seeing this issue with Terra Support by clicking the Share button in your workspace? The Share option ...

• View comment
• May 23, 2024 15:57
• 0 votes