Josh Evans

1. Community
2. Known Issues
3. Inconsistent reformatting to scientific notation when downloading TSV

Hi Sam, Thanks for writing in! I did some testing and I'm having difficulty replicating the results you're seeing here. Would it be possible for you to share the workspace where you are seeing this...

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• May 31, 2023 20:34
• 0 votes

1. Community
2. Active Feature Requests
3. Requests for default Python/R packages and libraries

Hi Yury and Stephen, Thank you both for writing in! I've sent these request to our development team for consideration, and I'll be happy to follow up with you if these features gets built. Kind reg...

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• May 30, 2023 15:21
• 0 votes

Service Incident - May 23, 2023 (Terra UI)

Summary We've identified an issue that impacted some users of Terra Login page. A popup modal was incorrectly appearing for some users.  This popup was not intended to be displayed to most user gro...

• Josh Evans
• Updated May 23, 2023 16:15
• 1 follower
• 0 comments
• 0 votes

1. Community
2. Terra on Azure
3. Bulk upload

Hi Tomasz, Thanks for writing in! There's a CLI tool for Azure called azcopy as well as a desktop GUI application called the Microsoft Azure Storage Explorer. Both can be used to upload files from ...

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• May 12, 2023 16:00
• 1 vote

Service Incident - April 19, 2023 (Hail Environments)

Summary We've identified an issue that impacts users of Hail Cloud Environments. When attempting to create a cloud environment with the Hail image on Terra, users immediately receive an error messa...

• Josh Evans
• Updated April 19, 2023 21:18
• 1 follower
• 0 comments
• 0 votes

1. Community
2. General Discussion
3. Delocalization of output failing for successful alignment

Hi, Thank you for writing in about this issue! Can you share the workspace where you are seeing this issue with Terra Support by clicking the Share button in your workspace? The Share option is in ...

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• March 30, 2023 17:33
• 0 votes

Service Incident - March 24, 2023 (NIH Account Profile)

Summary We've identified an issue where users are unable to link their Terra profile to their NIH account. When attempting to link, the page that opens loads for a long period of time (20+ minutes)...

• Josh Evans
• Updated March 27, 2023 20:24
• 2 followers
• 0 comments
• 0 votes

1. Community
2. Active Feature Requests
3. monitoring_script and monitoring_image options in Terra

Hi, Thank you for writing in! I've already added your vote to the feature request and you'll be contacted if the feature gets built. Best, Josh

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• March 21, 2023 18:16
• 0 votes

1. Community
2. General Discussion
3. WDL can't import a public-access file in Google bucket?

Hi Sehyun, That's great news! I'm glad you were able to get your code to work!  Please let me know if you have any questions. Best, Josh 

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• March 20, 2023 20:44
• 0 votes