Josh Evans

1. Community
2. General Discussion
3. Merging output across multiple WDL runs?

Hi Cecile, Thanks for writing in! I believe that you are right that since each chromosome is being processed by itself that you can't group them together within that WDL.  It might be possible to d...

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• October 08, 2024 20:47
• 0 votes

1. Community
2. General Discussion
3. Getting access to old terra workspaces to clean them up

Hi Phil, Thanks for writing in! While the Google Billing Account gives you access to view billing for the Google Projects of Terra Workspaces, but it doesn't provide access to those Projects or Wor...

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• October 08, 2024 15:13
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1. Community
2. General Discussion
3. GTEx/requester pays within the same region

Hi Alexander, Thanks for writing in! You're correct, if the requester's project and the workspace with the data are in the same location, then there would be no egress fee. This means that the requ...

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• September 25, 2024 17:55
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Service Incident - September 16, 2024 (Cromwell)

Summary We've identified an issue that impacts user submitting workflows. See the Timeline section for the latest troubleshooting and resolution updates and the Impact section to understand how thi...

• Josh Evans
• Updated September 17, 2024 15:22
• 1 follower
• 0 comments
• 1 vote

Service Incident - August 19, 2024 (Rawls)

Summary We've identified an issue that impacts all users of Terra. See the Timeline section for the latest troubleshooting and resolution updates and the Impact section to understand how this could...

• Josh Evans
• Updated August 19, 2024 15:48
• 2 followers
• 0 comments
• 0 votes

Service Incident - August 15, 2024 (Terra Login)

Summary We've identified an issue that impacts users logging into Terra. See the Timeline section for the latest troubleshooting and resolution updates and the Impact section to understand how this...

• Josh Evans
• Updated August 15, 2024 19:16
• 1 follower
• 0 comments
• 0 votes

1. Community
2. General Discussion
3. Memory retry mechanism not retrying

Hi Khalid, Thanks for this great reply! I spoke with our engineers and as it turns out, you're correct that Cromwell wasn't designed to read the way Python exits in a way would active the Retry Wit...

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• July 26, 2024 17:57
• 0 votes

1. Community
2. General Discussion
3. Error creating billing project

Hi Neal, If you've replied to the system generated emails from this forum then I would not have seen those emails as they are sent from the forum and not the ticketing system. I can only see replie...

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• July 02, 2024 13:29
• 0 votes

1. Community
2. General Discussion
3. Error creating billing project

Hi Neal, Thank you for writing in! Did you create the Google Billing Account in GCP? Are you using the same account for GCP as you are for Terra? Does that account use an email alias? Also, can you...

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• June 17, 2024 20:55
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