Josh Evans

Error loading data message being displayed on some Terra pages

Some users have reported an Error Loading data message when trying to access some pages of the application. It seems that this Bad Request error message is being generated due to the URL that is g...

• Josh Evans
• January 20, 2023 21:24
• 1 follower
• 0 comments
• 0 votes

1. Community
2. Known Issues
3. Terra Session Timeouts

Thank you, Ray! I've passed that information along, and I will let you know once we have any updates. Best, Josh

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• January 13, 2023 15:17
• 0 votes

1. Community
2. Known Issues
3. Terra Session Timeouts

Hi Maddie, Our engineering teams got back to me and had a follow up question for you.  They'd like to know if your account is part of a group that uses our Session Timeout feature? We'd like to rul...

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• January 13, 2023 14:35
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1. Community
2. Known Issues
3. Terra Session Timeouts

Hi Maddie, Thanks for writing in! I've already passed along your information to our engineers. We'll let you know once we have an update on this issue. Please let me know if you have any questions....

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• January 10, 2023 20:00
• 0 votes

1. Community
2. General Discussion
3. Docker authentication issues

Hi Ryan, That's great news! I'm glad the issue has been resolved for you for now.  Please let me know if you have any questions. Best, Josh

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• January 06, 2023 16:52
• 0 votes

1. Community
2. General Discussion
3. Docker authentication issues

Hi Ryan and Ruolin, Thank you both for writing in! As it turns out, there was a Service Incident last night involving Docker containers used with workflows.  The issue started yesterday around 4PM ...

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• January 06, 2023 16:21
• 1 vote

Service Incident - January 03, 2023 (Cloud Environments Page)

Summary We've identified an issue that impacts the Cloud Environments page at https://app.terra.bio/#clusters. Accessing the page can return an Expected "namespace" to be string error, and the page...

• Josh Evans
• Updated January 11, 2023 21:54
• 1 follower
• 0 comments
• 0 votes

1. Community
2. General Discussion
3. cannot delete workspace

Hi Sandrine, Thanks for writing in! If the workspace still exists then you'll need to delete the galaxy instance from within the Terra Interface.  Please go to this page: https://app.terra.bio/#clu...

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• January 03, 2023 21:54
• 0 votes

1. Community
2. Active Feature Requests
3. Nextflow support in Terra

Hi Kaur, Thanks for writing in! I've added your name to the request and we'll update you if this feature gets built. Please let me know if you have any questions. Best, Josh

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• November 29, 2022 19:19
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