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Service Incident - September 9, 2019 - TCGA datasets (hg19 version) unavailable

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    dannykwells

    Hey Geraldine Van der Auwera - is there any update here? We are blocked on a number of projects until this is resolved. Thank you!

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    Tiffany Miller

    Hi dannykwells , We are actively working on this and should have a better answer next week as to when it will be available. Thanks for following up. I will comment again on this thread so that you are in the loop. 

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    breardon

    Hi Tiffany Miller, are there any updates yet?

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    Jake Conway

    Tiffany Miller any update?

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    Cara Mason

    Jake Conway and breardon 

    Thanks so much for reaching out on this! We have been working with our collaborators to complete final testing, as restoration of access to the hg19 data was contingent on it, and are on track to have the access restored within the next two weeks. We have been sending communication updates via email to the users that had been accessing the hg19 data, and will add your name to the list, to ensure that you're updated. Please let me know if there are any further questions that i can answer for you!

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    dannykwells

    Hi Cara Mason - any updates? It has been 10 days since the above. We are still blocked on using hg19. Will it be up this week? This is very important to us to get resolved. 

    Also, could you add me to the list of folks to update so we can stay on top of this? 

    Thank you!!

    Danny

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    breardon

    Cara Mason following up as well. Are there any updates? 

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    Cara Mason

    Hello, breardon and dannykwells, thank you both for following up on this! Our last phase of internal testing, before releasing to the public, is currently underway. The internal testing is being done by those that use the hg19 data, so the results are a litmus test for us to open it up to all users.There have been a few hiccups in this last phase of testing, which, we believe, we have resolved. WIth that said, we are still looking towards release in the next few days. I will ensure that you both are on the email list to get the notice when it is available, and please feel free to keep reaching out!

    -Cara

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    breardon

    Thank you, Cara. We're looking forward to having this back up and running. 

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