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Terra is a cloud-native platform for biomedical researchers to access data, run analysis tools, and collaborate.
Terra powers important scientific projects like FireCloud, AnVIL, DataSTAGE. Learn more.

Find out about service incidents and scheduled maintenance

  • Service Incident - December 6, 2019 plus-icon minus-icon

    Summary The issue was found at 10:32 AM ET on December 6, 2019 and impacts users attempting to: Sign-in to the Terra/FireCloud platform. Users may not be able to log-in to Terra with the following error "Error checking registration. Failed to f...
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  • Scheduled Maintenance - December 3, 2019 9:00-11:00pm ET plus-icon minus-icon

    Summary All Terra users may experience a short period of slowness and a short 30 minutes of downtime while a second component of a permissions related update is released to the platform. Specifically, the database that hosts permissions informatio...
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  • Service Incident - November 20, 2019 plus-icon minus-icon

    Summary The issue was found at 10:28 AM ET on November 20, 2019 and impacts users attempting to: Sign-in to the Terra/FireCloud platform. Users may not be able to log-in to Terra with the following error "Error checking registration. Failed t...
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  • Scheduled Maintenance - November 18, 2019 9:00-11:00pm ET plus-icon minus-icon

    Status Update November 18, 2019 9:39 PM ET - Completed Successfully Summary All Terra/FireCloud users may experience a short period of slowness and a short 30 minutes of downtime while a new permissions related update is released to the platform. ...
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  • Scheduled Maintenance - October 29, 2019 plus-icon minus-icon

    Summary Terra team will perform critical maintenance which will impact performance for users on Tuesday, October 29, 2019. Start: 4:00 PM ET End: 4:30 PM ET Users Impacted All users of the Terra platform. Expected Behavior Users will experience do...
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  • DELAYED: Scheduled Maintenance - November 5, 2019 9:00-11:00pm ET plus-icon minus-icon

    Status Update November 5, 2019 2:00 PM ET - Due to performance issues identified in our tests, this release has been delayed. New time and date will be announced once stability is confirmed. Summary All Terra/FireCloud users may experience a short...
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  • Scheduled Maintenance - October 20, 2019 10:00-11:00am EDT plus-icon minus-icon

    Summary Terra/FireCloud users may experience a short period of slowness and/or downtime while a new Notebooks feature is released to the platform. Full details about the new feature is listed in this Support Document. The maintenance details are a...
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  • Service Incident - October 15, 2019 plus-icon minus-icon

    Summary The issue was found at 1:00 PM EDT on October 15, 2019 and impacts users attempting to: Launch workflows that depend on Docker images hosted on Dockerhub Create new Notebook Runtime Environments   Dockerhub's status can be monitored at t...
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  • Service Incident - September 16, 2019 plus-icon minus-icon

    Summary The issue was found at 1:45 PM EDT on September 16, 2019 and impacts users attempting to create new Runtime Environments in Notebooks under new Terra billing-projects created today on Terra. See the Timeline section for the latest trou...
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  • Service Incident - September 9, 2019 - TCGA datasets (hg19 version) unavailable plus-icon minus-icon

    Summary Starting Monday 09 September 2019 at 5 PM EDT, the data listed in the older TCGA workspaces (aligned to hg19) became unavailable in Terra/FireCloud. See the Timeline section for the latest troubleshooting and resolution updates and the Imp...
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  • Service Incident - August 13, 2019 plus-icon minus-icon

    Summary The issue was found at 7:30 PM EDT on Tuesday, August 13, and due to a Google outage impacts users that are attempting to make new Terra billing-projects. See the Timeline section for the latest troubleshooting and resolution updates and t...
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  • Service Incident - July 25, 2019 plus-icon minus-icon

    Summary The issue was found at 10:00 AM EDT on Thursday, July 25, and due to a Google outage impacts users that are attempting to make new Terra billing-projects. See the Timeline section for the latest troubleshooting and resolution updates and t...
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  • Service Incident - June 17, 2019 plus-icon minus-icon

    Summary The issue was found at 12:02 PM EDT on Monday, June 17, and impacts users running workflows that use call caching between June 15-21 at 2:00 AM EDT. See the Timeline section for the latest troubleshooting and resolution updates and the Imp...
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  • Scheduled Maintenance - June 12, 2019 4:00-4:30 PM EDT plus-icon minus-icon

    Summary Terra/FireCloud will be undergoing scheduled maintenance. The maintenance will occur on:  June 12, 2019 Start: 4:00 PM EST End: 4:30 PM EST Users Impacted All users of FireCloud or Terra who are executing workflows. Expected Behavior...
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  • Scheduled Maintenance - June 6, 2019 4:00-6:00 PM EDT plus-icon minus-icon

    Summary Terra/FireCloud will be undergoing scheduled maintenance to update the Cromwell server to version 42. The maintenance will occur on:  June 6, 2019 Start: 4:00 PM EST End: 6:00 PM EST Users Impacted All users of FireCloud or Terra who are ...
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  • Service Incident - May 24, 2019 plus-icon minus-icon

    Summary Users working with private DockerHub images may experience errors due to an internal DockerHub update. The issue was found at approximately 9:30 AM Friday, May 24, 2019, by internal monitoring and users may see an error for "too many fail...
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  • Service Incident - May 21, 2019 plus-icon minus-icon

    Summary Users may be experiencing a delay starting new workflows due to slowness of one of our internal services. The issue was found at approximately 10:00 AM Tuesday, May 21, 2019, by internal monitoring and impacts users attempting to start...
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  • Scheduled Maintenance - May 23, 2019 8:00-9:30 PM EDT plus-icon minus-icon

    Summary The Terra team will be making some changes in response to DockerHub's recent security breach. During this maintenance window, any running workflows using DockerHub will fail and will need to be manually restarted. Specifically, this refers...
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  • Service Incident - May 9, 2019 plus-icon minus-icon

    Summary Users may be experiencing slowness of workflows due to outages of one or more internal services. The issue was found at approximately 8:00 PM Wednesday, May 8, 2019, by internal monitoring and impacts users running workflows on Terra/FireC...
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  • Scheduled Maintenance - May 9, 2019 4:00-5:00 PM EDT plus-icon minus-icon

    Summary Terra/FireCloud will be undergoing scheduled maintenance to update the URL by which users will access the support page/resources in addition to a regular maintenance release. Thursday May 9, 2019  Start: 4:00 PM EDT End: 5:00 PM EDT Users ...
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  • Scheduled Maintenance - May 4, 2019 plus-icon minus-icon

    Summary Docker Hub will be performing scheduled maintenance this Saturday May 4, 2019 from approximately 9:00 AM to 7:15 PM, US Pacific Daylight Time (UTC-7). Maintenance activities, approximate timelines, and FAQ can be found in their support cen...
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  • Service Incident - May 3, 2019 from 1:00 PM EDT plus-icon minus-icon

    Summary To alleviate slowness in the Terra/FireCloud platforms, a fix is being implemented which will result in downtime of both platforms.  See the Timeline section for the latest troubleshooting and resolution updates and the Impact section to u...
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  • Scheduled Maintenance - May 1, 2019 from 3:00-5:00 PM EDT plus-icon minus-icon

    Summary FireCloud will be undergoing a migration to our new interface, Terra. This migration will redirect FireCloud users to Terra with the option to revert to the FireCloud platform.  May 1, 2019 Start: 3:00 PM EDT End: 5:00 PM EDT Users Impacte...
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  • Service Incident - April 26, 2019 plus-icon minus-icon

    Update: 9:07PM EST The execution service is back up again and workflows should now be progressing.  Thank you for your patience! -------------------------------------------------------------------------------------------------------------- FireClo...
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  • Scheduled Maintenance - March 20, 2019 from 6:30-7:00 AM EST plus-icon minus-icon

    Summary We're planning to upgrade one of the main servers at the heart of Terra in order to unlock some performance enhancements ahead of a training event that is taking place later this week. We plan to perform this operation between 6:30-7am EST...
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