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Terra is a cloud-native platform for biomedical researchers to access data, run analysis tools, and collaborate.
Terra powers important scientific projects like FireCloud, AnVIL, and BioData Catalyst. Learn more.

Find out about service incidents and scheduled maintenance

  • Service Incident - April 8, 2020 plus-icon minus-icon

    Summary On the morning of April 8, 2020, we are seeing all Terra services down due to Google cloud infrastructure issues. See the Timeline section for the latest troubleshooting and resolution updates and the Impact section to understand how this ...
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  • Service Incident - March 27, 2020 plus-icon minus-icon

    Summary On the morning of March 27, 2020, we noticed a number of Google Cloud service outages.  See the Timeline section for the latest troubleshooting and resolution updates and the Impact section to understand how this could impact your use of t...
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  • Scheduled Maintenance - March 30, 2020 5:00-5:30 PM ET plus-icon minus-icon

    Summary An important Dockstore release is scheduled for Monday March 30. This will be highly impactful for users who submit workflows using docker images hosted in Dockstore. Monday March 30, 2020 Start: 5:00 PM ET End: 5:30 PM ET Users Impacted A...
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  • Service Incident - March 10, 2020 plus-icon minus-icon

    Summary The issue was found at approximately 10:45 AM ET on March 9, 2020 and impacts users trying to submit jobs through Cromwell. Users will see jobs queued for a longer-than-expected period of time, with the Queued or QueuedInCromwell status. O...
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  • Service Incident - March 6, 2020 plus-icon minus-icon

    Summary The issue was found at approximately 09:10 AM ET on March 6, 2020 and impacts users trying to make a new Terra billing project. Users will receive an error similar to the following: project <project_name> creation finished with errors: ...
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  • Scheduled Maintenance - March 5, 2020 8:00-11:00 PM ET plus-icon minus-icon

    Summary Terra/FireCloud will be undergoing an important scheduled maintenance for a Cromwell-related database table migration. This will be highly impactful for users who submit workflows, as they be unable to during this maintenance window. Thurs...
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  • Service Incident - February 21, 2020 plus-icon minus-icon

    Summary The issue was found at 4:00 PM on February 20, 2020 by Broad developers, and impacts only users attempting to load Jupyter notebooks through the terra.biodatacatalyst.nhlbi.nih.gov domain. See the Timeline section for the latest troublesho...
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  • Service Incident - January 29, 2020 plus-icon minus-icon

    Summary The issue was found at 9:32 AM ET on January 29, 2020 and impacts users attempting to stop or delete runtime/notebook environments in the Terra/FireCloud platform: Users may not be able to pause their environments; they will appear to be ...
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  • Scheduled Maintenance - January 21, 2020 10:00-10:15 PM ET plus-icon minus-icon

    Summary Terra/FireCloud will be undergoing an important scheduled maintenance for a DNS related update.  Tuesday January 21, 2020 Start: 10:00 PM ET End: 10:15 PM ET Users Impacted Some users accessing the Terra UI may experience approximately 5 ...
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  • Scheduled Maintenance - January 27, 2020 9:00-11:00pm ET plus-icon minus-icon

    Status Update January 10, 2020 9:30 AM ET - Due to performance issues identified in our tests, this release has been delayed. New time and date will be announced once stability is confirmed. January 24, 2020 2:30 PM ET - Performance issues have be...
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  • Service Incident - December 18, 2019 plus-icon minus-icon

    Summary The issue was found at 10:39 AM ET on December 18, 2019 and impacts users attempting to sign-in to the Terra/FireCloud platform and open Workspaces: Users may not be able to load their Workspaces and will see an "Error checking registrat...
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  • Scheduled Maintenance - Dec 13, 2019 4:00-5:00 PM ET plus-icon minus-icon

    Summary Terra/FireCloud will be undergoing scheduled maintenance to update the security certificate for our support center. Friday December 13, 2019 Start: 4:00 PM ET End: 5:00 PM ET Users Impacted Users accessing the Terra Support Center directl...
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  • Service Incident - December 6, 2019 plus-icon minus-icon

    Summary The issue was found at 10:32 AM ET on December 6, 2019 and impacts users attempting to: Sign-in to the Terra/FireCloud platform. Users may not be able to log-in to Terra with the following error "Error checking registration. Failed to f...
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  • Scheduled Maintenance - December 3, 2019 9:00-11:00pm ET plus-icon minus-icon

    Summary All Terra users may experience a short period of slowness and a short 30 minutes of downtime while a second component of a permissions related update is released to the platform. Specifically, the database that hosts permissions informatio...
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  • Service Incident - November 20, 2019 plus-icon minus-icon

    Summary The issue was found at 10:28 AM ET on November 20, 2019 and impacts users attempting to: Sign-in to the Terra/FireCloud platform. Users may not be able to log-in to Terra with the following error "Error checking registration. Failed t...
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  • Scheduled Maintenance - November 18, 2019 9:00-11:00pm ET plus-icon minus-icon

    Status Update November 18, 2019 9:39 PM ET - Completed Successfully Summary All Terra/FireCloud users may experience a short period of slowness and a short 30 minutes of downtime while a new permissions related update is released to the platform. ...
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  • Scheduled Maintenance - October 29, 2019 plus-icon minus-icon

    Summary Terra team will perform critical maintenance which will impact performance for users on Tuesday, October 29, 2019. Start: 4:00 PM ET End: 4:30 PM ET Users Impacted All users of the Terra platform. Expected Behavior Users will experience do...
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  • DELAYED: Scheduled Maintenance - November 5, 2019 9:00-11:00pm ET plus-icon minus-icon

    Status Update November 5, 2019 2:00 PM ET - Due to performance issues identified in our tests, this release has been delayed. New time and date will be announced once stability is confirmed. Summary All Terra/FireCloud users may experience a short...
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  • Scheduled Maintenance - October 20, 2019 10:00-11:00am EDT plus-icon minus-icon

    Summary Terra/FireCloud users may experience a short period of slowness and/or downtime while a new Notebooks feature is released to the platform. Full details about the new feature is listed in this Support Document. The maintenance details are a...
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  • Service Incident - October 15, 2019 plus-icon minus-icon

    Summary The issue was found at 1:00 PM EDT on October 15, 2019 and impacts users attempting to: Launch workflows that depend on Docker images hosted on Dockerhub Create new Notebook Runtime Environments   Dockerhub's status can be monitored at t...
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  • Service Incident - September 16, 2019 plus-icon minus-icon

    Summary The issue was found at 1:45 PM EDT on September 16, 2019 and impacts users attempting to create new Runtime Environments in Notebooks under new Terra billing-projects created today on Terra. See the Timeline section for the latest trou...
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  • Service Incident - September 9, 2019 - TCGA datasets (hg19 version) unavailable plus-icon minus-icon

    Summary Starting Monday 09 September 2019 at 5 PM EDT, the data listed in the older TCGA workspaces (aligned to hg19) became unavailable in Terra/FireCloud. See the Timeline section for the latest troubleshooting and resolution updates and the Imp...
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  • Service Incident - August 13, 2019 plus-icon minus-icon

    Summary The issue was found at 7:30 PM EDT on Tuesday, August 13, and due to a Google outage impacts users that are attempting to make new Terra billing-projects. See the Timeline section for the latest troubleshooting and resolution updates and t...
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  • Service Incident - July 25, 2019 plus-icon minus-icon

    Summary The issue was found at 10:00 AM EDT on Thursday, July 25, and due to a Google outage impacts users that are attempting to make new Terra billing-projects. See the Timeline section for the latest troubleshooting and resolution updates and t...
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  • Service Incident - June 17, 2019 plus-icon minus-icon

    Summary The issue was found at 12:02 PM EDT on Monday, June 17, and impacts users running workflows that use call caching between June 15-21 at 2:00 AM EDT. See the Timeline section for the latest troubleshooting and resolution updates and the Imp...
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  • Scheduled Maintenance - June 12, 2019 4:00-4:30 PM EDT plus-icon minus-icon

    Summary Terra/FireCloud will be undergoing scheduled maintenance. The maintenance will occur on:  June 12, 2019 Start: 4:00 PM EST End: 4:30 PM EST Users Impacted All users of FireCloud or Terra who are executing workflows. Expected Behavior...
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  • Scheduled Maintenance - June 6, 2019 4:00-6:00 PM EDT plus-icon minus-icon

    Summary Terra/FireCloud will be undergoing scheduled maintenance to update the Cromwell server to version 42. The maintenance will occur on:  June 6, 2019 Start: 4:00 PM EST End: 6:00 PM EST Users Impacted All users of FireCloud or Terra who are ...
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  • Service Incident - May 24, 2019 plus-icon minus-icon

    Summary Users working with private DockerHub images may experience errors due to an internal DockerHub update. The issue was found at approximately 9:30 AM Friday, May 24, 2019, by internal monitoring and users may see an error for "too many fail...
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  • Service Incident - May 21, 2019 plus-icon minus-icon

    Summary Users may be experiencing a delay starting new workflows due to slowness of one of our internal services. The issue was found at approximately 10:00 AM Tuesday, May 21, 2019, by internal monitoring and impacts users attempting to start...
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  • Scheduled Maintenance - May 23, 2019 8:00-9:30 PM EDT plus-icon minus-icon

    Summary The Terra team will be making some changes in response to DockerHub's recent security breach. During this maintenance window, any running workflows using DockerHub will fail and will need to be manually restarted. Specifically, this refers...
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