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Terra is a cloud-native platform for biomedical researchers to access data, run analysis tools, and collaborate.
Terra powers important scientific projects like FireCloud, AnVIL, and BioData Catalyst. Learn more.

Find out about service incidents and scheduled maintenance

  • Service Notification - July 2, 2020 (Free Credits Projects) plus-icon minus-icon

    Summary Due to fraudulent activity, we have suspended the free credits program as of July 2, 2020. The Terra team is looking into the matter, and this article will be updated with any developments. Please follow this article to get the latest upda...
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  • Service Notification - June 29, 2020 (Free Credits Projects) plus-icon minus-icon

    Summary The service to sign up for free credits is currently unavailable. Service is scheduled to be restored tomorrow, June 30. Users who try to create a new free credits project will see an error similar to the following: Trial has no available...
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  • Service Incident - June 29, 2020 plus-icon minus-icon

    Summary   We are seeing issues associated with linking to Identity & External Servers across a number of Terra domains. This issue is due to certain URLs not being whitelisted on Gen3, and missing aliases on our whitelist. Known issues: Error (re...
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  • Service Incident - June 16, 2020 plus-icon minus-icon

    Summary An external configuration change has caused the import of cohort data feature in the Data Explorer to fail. Trying to export a cohort will result in an Import Error. See the Timeline section for the latest troubleshooting and resolution u...
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  • Service Incident - June 11, 2020 plus-icon minus-icon

    Summary Our external ID linking service is currently returning errors on request with Bearer Tokens. This is impactful for users who link to DCF and DCP Frameworks. A Terra UI bug is resulting in existing or newly linked DCP or DCF Framework links...
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  • Service Incident - June 9, 2020 plus-icon minus-icon

    Summary A configuration error led to Cromwell being down for approximately 25 minutes. The issue was swiftly resolved and Cromwell is operating as it normally would.   See the Timeline section for the latest troubleshooting and resolution updates ...
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  • Service Incident - June 8, 2020 plus-icon minus-icon

    Summary On the evening of June 5, a member of our notebooks team identified a bug related to dataproc multi-node spark clusters. When users who have created a multi-node spark cluster stop their runtime in the Terra UI, it's possible that only som...
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  • Scheduled Maintenance - June 4, 2020 9:00-10:00 PM ET plus-icon minus-icon

    Summary A second series of important updates are scheduled for Thursday, June 4. Changes include updates to the SSL certificate and wildcard certificates. These updates will be highly impactful for users of the platform during the maintenance wind...
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  • Scheduled Maintenance - May 28, 2020 9:00-10:00 PM ET plus-icon minus-icon

    Summary A series of important updates are scheduled for Thursday, May 28. Changes include updates to the load balancer, openDJ, and SSL certificate. These updates will be highly impactful for users of the platform during the maintenance window. Th...
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  • Service Incident - May 6, 2020 plus-icon minus-icon

    Summary On the morning of May 6, 2020, we reported massive spikes of jobs receiving PAPI error code 2 to Google. They have concluded this to be an error on their end, and are working to put out a fix within the week. See the Timeline section for t...
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  • Service Incident - April 30, 2020 plus-icon minus-icon

    Summary On the morning of April 30, 2020, we are seeing job submissions and results retrieval queued for much longer than expected. We are currently investigating.  See the Timeline section for the latest troubleshooting and resolution updates and...
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  • Service Incident - April 15, 2020 plus-icon minus-icon

    Summary On the morning of April 15, 2020, we are seeing two of our Cromwell instances are down. This will affect users' ability to view workflows. See the Timeline section for the latest troubleshooting and resolution updates and the Impact sectio...
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  • eRA Commons Scheduled Maintenance - April 17-20, 2020 plus-icon minus-icon

    Summary The NIH eRA Commons system will be moving to the cloud during a maintenance window taking place April 17-20, 2020. Users will be unable to link or relink their eRA Commons connection during this window. We recommend all users relink their ...
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  • Service Incident - April 8, 2020 plus-icon minus-icon

    Summary On the morning of April 8, 2020, we are seeing all Terra services down due to Google cloud infrastructure issues. See the Timeline section for the latest troubleshooting and resolution updates and the Impact section to understand how this ...
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  • Service Incident - March 27, 2020 plus-icon minus-icon

    Summary On the morning of March 27, 2020, we noticed a number of Google Cloud service outages.  See the Timeline section for the latest troubleshooting and resolution updates and the Impact section to understand how this could impact your use of t...
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  • Scheduled Maintenance - March 30, 2020 5:00-5:30 PM ET plus-icon minus-icon

    Summary An important Dockstore release is scheduled for Monday March 30. This will be highly impactful for users who submit workflows using docker images hosted in Dockstore. Monday March 30, 2020 Start: 5:00 PM ET End: 5:30 PM ET Users Impacted A...
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  • Service Incident - March 10, 2020 plus-icon minus-icon

    Summary The issue was found at approximately 10:45 AM ET on March 9, 2020 and impacts users trying to submit jobs through Cromwell. Users will see jobs queued for a longer-than-expected period of time, with the Queued or QueuedInCromwell status. O...
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  • Service Incident - March 6, 2020 plus-icon minus-icon

    Summary The issue was found at approximately 09:10 AM ET on March 6, 2020 and impacts users trying to make a new Terra billing project. Users will receive an error similar to the following: project <project_name> creation finished with errors: ...
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  • Scheduled Maintenance - March 5, 2020 8:00-11:00 PM ET plus-icon minus-icon

    Summary Terra/FireCloud will be undergoing an important scheduled maintenance for a Cromwell-related database table migration. This will be highly impactful for users who submit workflows, as they be unable to during this maintenance window. Thurs...
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  • Service Incident - February 21, 2020 plus-icon minus-icon

    Summary The issue was found at 4:00 PM on February 20, 2020 by Broad developers, and impacts only users attempting to load Jupyter notebooks through the terra.biodatacatalyst.nhlbi.nih.gov domain. See the Timeline section for the latest troublesho...
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  • Service Incident - January 29, 2020 plus-icon minus-icon

    Summary The issue was found at 9:32 AM ET on January 29, 2020 and impacts users attempting to stop or delete runtime/notebook environments in the Terra/FireCloud platform: Users may not be able to pause their environments; they will appear to be ...
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  • Scheduled Maintenance - January 21, 2020 10:00-10:15 PM ET plus-icon minus-icon

    Summary Terra/FireCloud will be undergoing an important scheduled maintenance for a DNS related update.  Tuesday January 21, 2020 Start: 10:00 PM ET End: 10:15 PM ET Users Impacted Some users accessing the Terra UI may experience approximately 5 ...
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  • Scheduled Maintenance - January 27, 2020 9:00-11:00pm ET plus-icon minus-icon

    Status Update January 10, 2020 9:30 AM ET - Due to performance issues identified in our tests, this release has been delayed. New time and date will be announced once stability is confirmed. January 24, 2020 2:30 PM ET - Performance issues have be...
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  • Service Incident - December 18, 2019 plus-icon minus-icon

    Summary The issue was found at 10:39 AM ET on December 18, 2019 and impacts users attempting to sign-in to the Terra/FireCloud platform and open Workspaces: Users may not be able to load their Workspaces and will see an "Error checking registrat...
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  • Scheduled Maintenance - Dec 13, 2019 4:00-5:00 PM ET plus-icon minus-icon

    Summary Terra/FireCloud will be undergoing scheduled maintenance to update the security certificate for our support center. Friday December 13, 2019 Start: 4:00 PM ET End: 5:00 PM ET Users Impacted Users accessing the Terra Support Center directl...
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  • Service Incident - December 6, 2019 plus-icon minus-icon

    Summary The issue was found at 10:32 AM ET on December 6, 2019 and impacts users attempting to: Sign-in to the Terra/FireCloud platform. Users may not be able to log-in to Terra with the following error "Error checking registration. Failed to f...
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  • Scheduled Maintenance - December 3, 2019 9:00-11:00pm ET plus-icon minus-icon

    Summary All Terra users may experience a short period of slowness and a short 30 minutes of downtime while a second component of a permissions related update is released to the platform. Specifically, the database that hosts permissions informatio...
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  • Service Incident - November 20, 2019 plus-icon minus-icon

    Summary The issue was found at 10:28 AM ET on November 20, 2019 and impacts users attempting to: Sign-in to the Terra/FireCloud platform. Users may not be able to log-in to Terra with the following error "Error checking registration. Failed t...
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  • Scheduled Maintenance - November 18, 2019 9:00-11:00pm ET plus-icon minus-icon

    Status Update November 18, 2019 9:39 PM ET - Completed Successfully Summary All Terra/FireCloud users may experience a short period of slowness and a short 30 minutes of downtime while a new permissions related update is released to the platform. ...
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  • Scheduled Maintenance - October 29, 2019 plus-icon minus-icon

    Summary Terra team will perform critical maintenance which will impact performance for users on Tuesday, October 29, 2019. Start: 4:00 PM ET End: 4:30 PM ET Users Impacted All users of the Terra platform. Expected Behavior Users will experience do...
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