Emily Barnes

1. Community
2. General Discussion
3. Can't access the workflow (from Firecloud) under the public workspace

Hi Sehyun, Thanks for posting this question! It sounds like your collaborator does not have access to the workflow.  You can adjust the permissions of a workflow that lives in the Broad Methods Rep...

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• April 22, 2024 15:50
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3. Error loading WDL and importing workflow

Hi Jessime, Thanks for writing in with this issue! After taking a closer look we found that giraffe_and_deepvariant_lite.wdl does not exist in the underlying github repo:   The creator of these wo...

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• April 11, 2024 15:05
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3. Galaxy FastQC exome processing time

Hi Nicolas, Just to confirm, are you running this on one 3-4 GB file, or are you working with multiple files at once? Are the files located in a workspace in Terra? If so would you be able to share...

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• August 24, 2023 19:04
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3. Size limits on data tables?

Hi Stephanie, Unfortunately, the entity service does have limitations when it comes to larger data sets. I double-checked with our engineers if the issue you are seeing is a bug that can be resolve...

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• April 21, 2023 13:24
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1. Community
2. Known Issues
3. Terra Session Timeouts

Hi Ray and Matt, Our engineers have released a fix that should resolve this issue. Please let us know if you continue to experience frequent session timeouts. Best, Emily

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• March 02, 2023 17:46
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Persistent disks have a status of "deleted" but still exist on the Google side

We have identified an issue where persistent disk statuses are being updated to "deleted" in the Leonardo database unexpectedly. This will make it appear as though the disk has been deleted in Terr...

• Emily Barnes
• Edited January 26, 2023 19:43
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2. General Discussion
3. Job Manager An error occurred: [object Object]

Hi Tobias,   I was unable to recreate this error in my own workspaces. If you are still seeing the error, could you share your workspace with Terra Support by clicking the Share button in your work...

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• January 04, 2023 18:18
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2. General Discussion
3. Job takes >24hr to start

Hi Laura, The Persistent disk standard quota indicates how much total disk (non-SSD) you can have attached at once to your task VMs. For the example task you provided above, disks: "local-disk 100 ...

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• December 22, 2022 21:33
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1. Community
2. Known Issues
3. Terra Session Timeouts

Hi Ray and Wail,   Our engineers are still looking into this bug. I let them know that you are still experiencing this issue and it is interfering with your work. We will provide you with updates a...

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• December 20, 2022 16:42
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