Josh Evans

1. Community
2. Known Issues
3. New accounts not activated

We have a deployed a fix to the system that should stop this from happening for any newly created or invited accounts. 

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• June 14, 2022 20:02
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• Official comment

1. Community
2. Known Issues
3. Notebook Preview Not Functioning

Upon investigating, our engineers have found that this issue is not longer affecting the application and users should be able to preview notebooks as normal. 

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• June 03, 2022 19:15
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• Official comment

1. Community
2. Active Feature Requests
3. BUG: Workspace data corruption

Hi Yossi, I wanted to give you an update on this: While I wasn't able to recreate the "column views" issue, but I have filled a bug report with our Engineering teams for the string issue as I have ...

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• May 23, 2022 20:11
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1. Community
2. General Discussion
3. Error modifying cloud environment - Terra notebook not able to be used

Hi Sabrina, I'm glad the Environment is working for you now.  I did some testing by replicating your configuration in by own Workspace, but didn't run into any issues.  Can you provide a link to yo...

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• May 23, 2022 19:36
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1. Community
2. General Discussion
3. Error modifying cloud environment - Terra notebook not able to be used

Hi Sabrina, Thanks for getting back to me. I have a few follow up questions that will help me find a solution to this issue: Are you getting an error message when you try to start the Cloud Enviro...

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• May 23, 2022 17:16
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1. Community
2. Known Issues
3. Terra Session Timeouts

Our engineering teams have updated the application and sessions should no longer timeout after a few hours of inactivity.

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• May 20, 2022 16:44
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• Official comment

1. Community
2. General Discussion
3. docker run, exec format error

Hi Mike, Thanks again for giving us access! We looked at the workspace and your new version of the workflow. After doing some testing, we concluded that your updated docker seems to be configured c...

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• May 13, 2022 13:53
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1. Community
2. General Discussion
3. docker run, exec format error

Hi Mike, We're still looking into your issue. Would it be possible to add my colleague (svelasqu@broadinstitute.org) to the Authorization Domain group?  Once that's been done, we will continue to i...

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• May 11, 2022 20:02
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1. Community
2. General Discussion
3. docker run, exec format error

Hi Mike, Thanks for adding me! I've checked and I can now access the workspace.  Let me take a look and I'll let you know once I have any updates. Best, Josh

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• May 11, 2022 19:30
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1. Community
2. General Discussion
3. docker run, exec format error

Hi Mike, Since you've already shared the workspace with support, you'll only need to have my email address (evans@broadinstitute.org) added to the Authorization Domain group. Once that's done, let ...

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• May 11, 2022 17:26
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