Josh Evans

1. Community
2. Known Issues
3. Terra Session Timeouts

Hi Matt, I wanted to give you an update on this ticket.  We've gotten a few reports of this error, so I've opened a bug report with our engineering teams to take a look.  I'll let you know once I h...

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• November 04, 2022 19:26
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1. Community
2. General Discussion
3. Terra cloud environment stuck in deleting - unable to create a new cloud environment

Hi Sabrina, Thanks again for writing in! I took a look at GCP and it appears that there are no Cloud Environments for that Google Project ID. Are the Cloud Environments still displaying for you on ...

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• November 02, 2022 15:04
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1. Community
2. Known Issues
3. Terra Session Timeouts

Hi Matt, Thanks for the log files! We're investigating this issue on our end to see if we can find a solution.  I'll contact you once I have an update. Please let me know if you have any questions....

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• November 01, 2022 20:42
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1. Community
2. Known Issues
3. Terra Session Timeouts

Hi Matt, I'm sorry to hear that you're sit getting this error message.  Are you seeing the error in FireFox as well as Chrome? Please give FireFox a try if you haven't already and let me know if yo...

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• October 31, 2022 18:35
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1. Community
2. General Discussion
3. R studio initialization error

Hi Kevin, Sorry for the delayed response. I'm glad you were able to determine part of the cause of this issue.  I believe that a file that large could cause some issues for the system.  I have two ...

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• October 31, 2022 14:28
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1. Community
2. General Discussion
3. R studio initialization error

Hi Kevin, Thanks for providing the screenshots! This confirms the size we are also seeing for the Persistent Disk.  If it's possible, I'd delete and re-create a new Persistent Disk.  (Please let us...

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• October 21, 2022 17:36
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1. Community
2. General Discussion
3. Analyses tab: error previewing analysis

Hi Stephanie, I wanted to give you an update. While our engineering teams are still investigating the bug affecting previews of .rmd files, we may have a workaround for you to use in the meantime. ...

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• October 20, 2022 20:28
• 0 votes

1. Community
2. Known Issues
3. Terra Session Timeouts

Hi Ray, Thanks for getting back to me! In Chrome, please try clearing the Cookies and Cache and making sure that browser is set to accept third party cookies.  Also, what version of Chrome are you ...

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• October 18, 2022 20:47
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1. Community
2. Known Issues
3. Terra Session Timeouts

Hi Ray, Thanks for writing in! I have a few questions that might help me find the best solution for you: When did you first notice this issue? Do you only get the timeouts with notebooks? Are the ...

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• October 17, 2022 20:58
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1. Community
2. General Discussion
3. Joint Genotyping on Terra issue with accessing external buckets for importGVCFs task in GATK. [error code 400]

Hi Jason, Thanks for writing in! When running a workflow against a workspace bucket with Requester Pays applied to it, Terra will automatically try to pass the Billing Project of the Workspace that...

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• October 17, 2022 20:46
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