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Samantha (she/her)

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Recent activity by Samantha (she/her)

  • Microsoft login not working

    Users have reported that they are unable to log into Terra when using the "Sign in with Microsoft" option. As a workaround, we actually recommend using the "Sign in with Google" option when logging...

    • 2 followers
    • 1 comment
    • 0 votes
    • Completed

  • Error linking NHGRI AnVIL (eRA Commons) external identity

    Users attempting to link their Terra account to the NHGRI AnVIL (eRA Commons) external identity may see a HTTP Status 500 - Internal Server Error. We've determined that the error is caused by an i...

    • 1 follower
    • 1 comment
    • 0 votes
    • Completed

  • Timeout error when saving workflow in Terra Workflow Repository

    { "code": 500, "message": "java.net.SocketTimeoutException: timeout", "timestamp": 1742577495975 } Users have reported getting the error above when attempting to upload a new WDL or edit an existi...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • [Terra on Azure] Timeout error when cloning workspaces

    Terra on Azure users may experience a timeout when cloning workspaces, especially for workspaces in which a workflow has been executed. If this happens, the clone operation will exceed 2 minutes an...

    • 1 follower
    • 0 comments
    • 0 votes
    • Completed

  • Cannot update azureB2cId for user

    Cannot update azureB2cld for user [ID] because user does not exist or the azureB2cld has already been set for this user If you receive the above error, you may be logging into Terra using a differ...

    • 1 follower
    • 0 comments
    • 0 votes

  • 'Quota exceeded' error for GCR pulls (Workflows)

    We've received multiple reports of users getting an error similar to the following when running workflows on Terra: Execution failed: generic::unknown: pulling image: docker pull: running ["docker...

    • 4 followers
    • 2 comments
    • 3 votes

  • Lost access to controlled-access data/workspaces in Terra

    We've identified an issue with controlled-access in Terra. At this time, users with authorization in dbGaP are unable to access any controlled-access data and/or workspaces even with active externa...

    • 1 follower
    • 1 comment
    • 0 votes

  • Sporadic problems pulling Docker images from quay.io causing issues with workflows

    We've received several reports of users receiving the following error when running workflows that pull Docker images from quay.io. The job was stopped before the command finished. PAPI error code 9...

    • 5 followers
    • 4 comments
    • 0 votes

  • Delays in Google IAM permissions propagating

    Due to Google’s recent changes to IAM and GCP services, temporary downtime or delays may occur when making access changes (workspaces/groups memberships). We are working diligently to resolve this ...

    • Edited
    • 3 followers
    • 2 comments
    • 0 votes

  • Old persistent disks not getting attached to new cloud environments

    Users who are working in workspaces created before the project-per-workspace implementation may be experiencing an issue with their cloud environment and persistent disk. Existing persistent disks ...

    • 1 follower
    • 1 comment
    • 0 votes
    • Completed