Old persistent disks not getting attached to new cloud environments Completed

Users who are working in workspaces created before the project-per-workspace implementation may be experiencing an issue with their cloud environment and persistent disk. Existing persistent disks created before November 2021 are not being attached correctly to new cloud environments, causing users to lose access to data/files.

If you are experiencing this issue and there is important data on your existing persistent disk that you need access to, please reach out to Terra Support at support@terra.bio for assistance.

Comments

1 comment

  • Comment author
    Samantha (she/her)
    • Official comment

    Our engineers have released a fix for this bug. If you had a new persistent disk get attached to your cloud environment instead of your existing disk, please delete the new disk. When you start up a new cloud environment, the existing disk should now get attached.

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