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Samantha (she/her)

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Recent activity by Samantha (she/her)

  • Old persistent disks not getting attached to new cloud environments

    Users who are working in workspaces created before the project-per-workspace implementation may be experiencing an issue with their cloud environment and persistent disk. Existing persistent disks ...

    • 1 follower
    • 1 comment
    • 0 votes
    • Completed

  • Lost access to TCGA data/workspaces in Terra

    We've identified an issue with TCGA access in Terra. At this time, users with TCGA authorization in dbGaP are unable to access any controlled-access TCGA data and/or workspaces even with active NIH...

    • 1 follower
    • 1 comment
    • 1 vote
    • Completed

  • Error accessing workspace data table

    User have reported seeing the following error when trying to access a table in the DATA tab of their workspace: An error occurred Requested index -1 is outside of range 0..0   Our engineers are aw...

    • Edited
    • 7 followers
    • 2 comments
    • 3 votes
    • Completed

  • "Multiple cloud environments found in this billing project" error

    Users have reported seeing the following error in their workspaces: Multiple cloud environments found in this billing project. Our engineers have identified this as a UI bug that impacts any works...

    • 3 followers
    • 1 comment
    • 6 votes
    • Completed

  • A feature released on May 2, 2022 is breaking the ability to run workflows for some users

    A new feature for our entity service was released earlier this week (May 2, 2022) which automated the assigning of data types (int, string, boolean) when updating TSVs to create tables. Unfortunate...

    • Edited
    • 2 followers
    • 0 comments
    • 0 votes
    • Completed

  • Terra IGV is not functioning

    Several users have reported issues with using IGV within Terra. Loading BAM/CRAM files in IGV on Terra results in a "Error loading track data" message: Our engineers are aware of this issue and ar...

    • 1 follower
    • 0 comments
    • 0 votes

  • Notebooks are not immediately copied over when cloning workspaces

    When cloning workspaces, users may notice that the notebooks in the original workspace are not immediately copied over. This behavior is expected - copying notebooks is an asynchronous operation, s...

    • 1 follower
    • 0 comments
    • 0 votes
    • Answered

  • Increased frequency of task failures due to "PAPI error code 2...HTTP response code 503"

    Some users may be seeing an increase in task failures with the following message: The job was stopped before the command finished. PAPI error code 2. Execution failed: allocating: selecting resourc...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes

  • Cloud Environments page not loading

    We have identified an issue related to the recent release impacting the Cloud Environments page in Terra (app.terra.bio/#clusters). Some users may see an error when accessing the Cloud Environments...

    • Edited
    • 1 follower
    • 1 comment
    • 0 votes
    • Completed

  • Workaround for long-running Hail jobs (or any other long-running notebook)

    Terra users frequently use notebooks interactively to test Hail analyses on small portions of the genome. But running that same notebook over more data may take hours. For long running Hail jobs, i...

    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
    • Answered