User

Jason Cerrato

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Total activity 1433
Last activity
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Activity overview

Latest activity by Jason Cerrato

  • Jason Cerrato commented,
    1. Community
    2. General Discussion
    3. Workflow delays and upcoming improvements

    We have released the improved queue visibility and limit on extremely large workflow improvements!  Improved queue visibility comes with a collection of more informative statuses:  

  • Jason Cerrato commented,
    1. Community
    2. Known Issues
    3. Indefinite workflow stalls

    Hi Zachary, I wanted to let you know about a new community post providing a few more details about the recent slowdowns and the improvements we have in the works: https://support.terra.bio/hc/en-us...

  • Jason Cerrato created a post,

    Workflow delays and upcoming improvements

    If you've noticed slower queue times or workflow delays recently, we have some context and a few improvements in the works. What's going on During periods of high platform activity, workflows can s...

    • Jason Cerrato
    • Edited
    • 5 followers
    • 1 comment
    • 0 votes
  • Jason Cerrato commented,
    1. Community
    2. Known Issues
    3. Indefinite workflow stalls

    Hey Zachary, Thank you for the thorough description of your situation. I'm glad to hear that run cost is not being accrued inappropriately, but I can see how frustrating it is to see these stalls. ...

  • Jason Cerrato created an article,

    May 1, 2026

    The following release notes correspond to the dates April 27 to May 1, 2026.This release also includes back-end updates to workflows, interactive analysis (Notebooks, Galaxy, RStudio), user interfa...

    • Jason Cerrato
    • 0 followers
    • 0 comments
    • 0 votes
  • Jason Cerrato created an article,

    Service Incident - April 27, 2026 (Terra Data Repository)

    Summary Terra Data Repository (TDR) is experiencing degraded performance and instability. This issue began approximately last Thursday, April 23, 2026, and has continued through the weekend and int...

    • Jason Cerrato
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes
  • Jason Cerrato created an article,

    Service Incident - April 25, 2026 (Workflows)

    SummaryTerra's workflows saw degraded performance due to a problematic workflow submission that impacted the workflow engine. See the Timeline section for troubleshooting and resolution updates, an...

    • Jason Cerrato
    • Updated
    • 5 followers
    • 2 comments
    • 0 votes
  • Jason Cerrato created an article,

    Service Incident - April 24, 2026 (Terra Data Repository)

    SummaryTerra Data Repository (TDR) experienced degraded performance and intermittent unavailability on April 24, 2026. See the Timeline section for troubleshooting and resolution updates, and the I...

    • Jason Cerrato
    • Updated
    • 0 followers
    • 0 comments
    • 0 votes
  • Jason Cerrato commented,
    1. Community
    2. Known Issues
    3. Workflows not changing from "Submitted"

    We have resolved the underlying issue, and workflows should now be submitting more quickly.

  • Jason Cerrato commented,
    1. Community
    2. General Discussion
    3. Issue on bootup | "Cannot perform change on environment in (Starting) status"

    Hi Vrishabhadev, Thanks for writing in. If you received a message that you have run out of space, it likely refers to Persistent Disk space. It's likely that trying to adjust the configuration with...