Service Incident - October 15, 2019

Sushma Chaluvadi


The issue was found at 1:00 PM EDT on October 15, 2019 and impacts users attempting to:

  1. Launch workflows that depend on Docker images hosted on Dockerhub
  2. Create new Notebook Runtime Environments


Dockerhub's status can be monitored at this link: See the Timeline section for the latest troubleshooting and resolution updates and the Impact section to understand how this could impact your use of the system. 


October 17, 2019 6:03 PM EDT - Issue Resolved - The 10/15 Docker Hub outage had an impact on Cromwell that extended into 10/16 and 10/17. This impact has now been resolved.

October 16, 2019 6:07 PM EDT - Issue Update - This Featured Post describes updated information on the status of the issue plus a workaround until DockerHub stabilizes. Runtime Environment creation does not seem to be affected at this time.

October 16, 2019 11:00 AM EDT - Issue Recurrence - DockerHub instability is resulting in KeyNotFound errors while running Workflow referencing images hosted on DockerHub.

October 15, 2019 2:36 PM EDT - Issue Resolved - Dockerhub outage has been fixed and workflows and new Runtime Environment creation should now be working as expected.

October 15, 2019 1:00 PM EDTIssue discovered - Our internal team received notification of Dockerhub's downtime. This results in failed workflows dependent on docker images hosted on Dockerhub as well as creation of new Notebook Runtime Environments.


Users launching workflows that require a docker image hosted on Dockerhub will be blocked. Submitted workflows will fail until further notice.

Please follow this article to get the most up to date information on this incident. If you would like to be notified of all service incidents or upcoming scheduled maintenance, click Follow on this page

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  • Comment author
    Kathleen Morrill

    Hi, I am just now getting started with using docker images on workflows. Is this notice still active? Does this apply to images pushed to Dockerhub that use a GCS-hosted base image?

  • Comment author
    Jason Cerrato

    Hi Kathleen Morrill,

    This article refers to a Dockerhub outage that affected some workflows on Terra on October 15-16, 2019. This issue is now resolved.

    If you are experiencing any issues with Docker images on Terra workflows, please write in to and we can help confirm this isn't an issue in Terra. Note that we can only provide general guidance about the building of Docker images, but cannot troubleshoot your container. See this page for the Terra Support Policy.

    And please feel free to reach out regarding any other questions or concerns about the Terra platform!

    Kind regards,



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