Pamela Bretscher
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Recent activity by Pamela Bretscher
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Hi Edyta, Thank you for providing all of this additional information! I'm going to work on trying to replicate the issue to see if I can determine what the problem is. Do these errors appearing in ...
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Hi Edyta, Thanks for providing this screenshot of the errors you're seeing and I apologize for the late reply. Can you share one of the workspaces where you are seeing this issue with Terra Support...
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Hi Laura, In order to transfer over the memberships, you'll need to reach out to the owners of the AnVIL groups to let them know to remove your normal account and add your SA account. It does seem ...
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Hi Claudia, Thanks for your question! Could you share the workspace where you are seeing this issue with Terra Support by clicking the Share button in your workspace? The Share option is in the thr...
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Hi Laura, Yes, I was also going to suggest a service account from BITS since many people have moved some group memberships (for instance, AnVIL groups) over to their service account to cut down on ...
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Hi Laura, Thank you for the information! After digging into this, it looks like the issue is likely because your account is over the limit for the number of Google groups you can be a part of. The ...
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Hi Laura, Thanks for writing in! Are you able to access the Google bucket for this workspace directly? Are you getting this error just when opening the workspace or when trying to run analyses? Kin...
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Hi Omar, Thanks for reaching out. This support forum is designed to only assist users of the https://terra.bio biomedical research platform, which is in no way affiliated with https://terra.money. ...
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Hi Stephanie, Yes, you are correct. DRS URIs contain both location and authentication, so when you click on the link in Terra, we authenticate your access to the DRS object and you are able to down...
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Hi Stephanie, Okay, thank you for letting me know. In the workspace you're trying to copy the data from, are you able to successfully view the file with an option to download it? (example below) K...
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