Pamela Bretscher

1. Community
2. General Discussion
3. Issue with Cloning a Workspace (non-urgent)

Hi Shadi, That's great! It looks like the team was able to release a fix for the issue yesterday. Please reach out if you run into any further issues. Kind regards,Pamela

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• May 31, 2024 14:59
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1. Community
2. General Discussion
3. Issue with Cloning a Workspace (non-urgent)

Hi Shadi, Thanks for writing in! This appears to be a larger issue that our engineers are currently investigating. I will keep you updated on the fix for this issue. Kind regards, Pamela

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• May 30, 2024 20:24
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1. Community
2. General Discussion
3. Issues with H1N1 and H3N2 Virus Analysis using Augur Workflow

Hi Ana, I have been working to investigate your issues, I just haven't yet been able to determine why these issues are occurring. I will let you know as soon as I have any further information for y...

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• May 08, 2024 19:41
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1. Community
2. General Discussion
3. Issues with H1N1 and H3N2 Virus Analysis using Augur Workflow

Hi Ana, Thanks for providing this information. The submission IDs you provided actually look like the IDs for the Google buckets for the workspaces. Can you provide the submission IDs for the workf...

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• May 08, 2024 12:37
• 0 votes

1. Community
2. General Discussion
3. Issues with H1N1 and H3N2 Virus Analysis using Augur Workflow

Hi Ana, Thank you for writing in about this issue. Can you share the workspace where you are seeing this issue with Terra Support by clicking the Share button in your workspace? The Share option is...

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• May 07, 2024 17:36
• 0 votes

1. Community
2. Active Feature Requests
3. Copy RStudio html output to notebooks/

Hello Stephanie​  Thank you for writing in! I've sent this request to our development team for consideration, and I'll be happy to follow up with you if this feature gets built. Kind regards,Pamela​ 

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• April 22, 2024 14:42
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1. Community
2. General Discussion
3. Big submission "fails to fetch" but does submit

Hi Laura, Thanks for doing that. Unfortunately, I can't access the workspace since it is protected by an authorization domain but I'll do my best to troubleshoot this issue without access. Could yo...

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• April 12, 2024 17:49
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1. Community
2. General Discussion
3. Big submission "fails to fetch" but does submit

Hi Laura, Thanks for writing in! This is definitely a strange issue. Are you able to share the workspace where you are seeing this issue with Terra Support by clicking the Share button in your work...

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• April 12, 2024 14:00
• 0 votes

1. Community
2. Active Feature Requests
3. Private WDL Github Sync

Hi Jivesh, This feature request is still active and being considered by our development team so there aren't further updates at this time. I have added your upvote and comment to the feature reques...

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• April 09, 2024 13:19
• 0 votes

1. Community
2. Completed Feature Requests
3. Add link/details about budget alerts to Terra's billing project modal

Hello Travis,​  Thank you for writing in! I've sent this request to our development team for consideration, and I'll be happy to follow up with you if this feature gets built. Kind regards,Pamela​ 

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• March 27, 2024 19:44
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