Samantha (she/her)

Scheduled Maintenance - May 18, 2025 (Cloud Environments)

Summary The Terra team will perform critical maintenance which will impact performance for users on Sunday, May 18th, 2025. Start: 9:00 AM ET End: 9:15 AM ET Users Impacted All users of Jupyter, RS...

• Samantha (she/her)
• Updated May 12, 2025 20:33
• 1 follower
• 0 comments
• 1 vote

Service Incident - May 3, 2025 (Workflows)

Summary Terra workflows are in an unplanned outage as a result of GCP database maintenance. No functionality should be expected until restoration. See the Timeline section for the latest troublesho...

• Samantha (she/her)
• Updated May 05, 2025 14:31
• 1 follower
• 0 comments
• 0 votes

1. Community
2. General Discussion
3. WDL OutOfMemory Issue

Hi david maimoun,   Thank you for writing in about this issue. Can you share the workspace where you are seeing this issue with Terra Support by clicking the Share button in your workspace? The Sha...

• View comment
• April 24, 2025 14:47
• 0 votes

Timeout error when saving workflow in Terra Workflow Repository

{ "code": 500, "message": "java.net.SocketTimeoutException: timeout", "timestamp": 1742577495975 } Users have reported getting the error above when attempting to upload a new WDL or edit an existi...

• Samantha (she/her)
• Edited March 21, 2025 17:27
• 1 follower
• 0 comments
• 0 votes

Service Incident - March 19, 2025 (Terra Login)

Summary We've identified an issue that impacts users logging into Terra. See the Timeline section for the latest troubleshooting and resolution updates and the Impact section to understand how this...

• Samantha (she/her)
• Updated March 19, 2025 20:19
• 1 follower
• 0 comments
• 0 votes

Scheduled Maintenance - March 2, 2025 (Database maintenance)

Summary Our engineers will be performing Agora database maintenance on Sunday, March 2, 2025. Start: 9:00 AM ET End: 11:00 AM ET Users Impacted All Terra users Expected Behavior During the maintena...

• Samantha (she/her)
• February 14, 2025 17:56
• 1 follower
• 0 comments
• 0 votes

Scheduled Maintenance - January 31, 2025 (Database maintenance)

Summary Our engineers will be performing Terra Data Repository (TDR) database upgrades on Friday, January 31, 2025. Start: 5:00 PM ET End: 6:00 PM ET Users Impacted All Terra Data Repository users....

• Samantha (she/her)
• January 27, 2025 20:28
• 1 follower
• 0 comments
• 0 votes

Scheduled Maintenance - January 26, 2025 (Database and Notebooks maintenance)

Summary Our engineers will be performing Terra Data Repository (TDR) database upgrades and Cloud Environment maintenance on Sunday, January 26, 2025. Start: 10:00 AM ET End: 12:00 PM ET Edit: The s...

• Samantha (she/her)
• Updated January 22, 2025 19:51
• 1 follower
• 0 comments
• 0 votes

Scheduled Maintenance - January 12, 2025 (Database maintenance)

Summary Our engineers will be performing Cromwell database upgrades on Sunday, January 12, 2025. Start: 9:00 AM ET End: 11:00 AM ET Users Impacted All Terra users Expected Behavior During this down...

• Samantha (she/her)
• January 08, 2025 14:56
• 1 follower
• 0 comments
• 0 votes