Can't attach existing persistent disk to new environment

Post author
Grant Daly

Hello,

I tried to remake an environment to fix the issue where Jupyter notebooks were warning about expired locks.

The version I'm making is Default: us.gcr.io/broad-dsp-gcr-public/terra-jupyter-gatk:2.0.8.

I can create and start the environment but it does not seem to correctly mount my existing persistent disk. Then in the "cloud environment" pop-up it has a "Time to upgrade" notification (see screenshot below), to add a persistent disk. Doing this, the environment shuts down and supposedly updates, but keeps restarting in the same state with the "Time to upgrade" notification. I have checked in the terminal and see a 100gb volume mounted on /home/jupyter, which is larger than my 50gb persistent disk. I also don't see any of my existing data in /home/jupyter. In the Cloud Environments page it says my persistent disk was made Feb 7, 2022, and last accessed today, April 19, 2022.

 

Thank you for your help,

Grant

Comments

4 comments

  • Comment author
    Samantha (she/her)

    Hi Grant Daly,

    Thanks for reaching out. Can you please provide the following details so we can take a closer look at your issue? 

    • Terra account email address
    • Google Project ID for workspace, found on the right side of the workspace dashboard
    • Cluster ID (visit https://app.terra.bio/#clusters, click Details, and see Name field)
    • Approximate time issue first occurred

    Best,

    Samantha

    0
  • Comment author
    Grant Daly

    Hello Samantha,

    Terra account email: gtd1521@jagmail.southalabama.edu

    Google Project ID: terra-608772df

    Cluster ID: saturn-b101e8a7-2a1b-489f-ac75-90f2853db795

    Date first occurred: I first noticed the issue yesterday, April 19, 2022 but had not used the workspace for about a month, so the cause may have been earlier.

    Sincerely,

    Grant

    0
  • Comment author
    Samantha (she/her)

    Hi Grant,

    Can you share your workspace with Terra Support? The Share option is in the three-dots menu at the top-right.

    1. Toggle the "Share with support" button to "Yes"
    2. Click Save

    Our engineers have identified this issue as a bug and they are currently looking into how to resolve it. Please follow this Known Issues post to get notified of any updates.

    Thanks,

    Samantha

    0
  • Comment author
    Grant Daly

    Hi Samantha,

    I just shared the workspace with support.

    -Grant

    0

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