Error modifying cloud environment

Post author
Daniel Vera

Hello,

I received the following error when attempting to resume a cloud environment.

Any idea what could be causing this?

Thanks,

Daniel

Comments

4 comments

  • Comment author
    Jason Cerrato

    Hi Daniel,

    Thanks for writing in—we're happy to help here! Can you confirm a few details to help us better understand this situation?

    • Were you able to use Cloud Environments in this workspace successfully in the past? If so, for how long has this been stable? When was the last time this seemed to work normally?
    • Are you an Owner of this workspace?
    • Are you seeing this issue in any other workspaces?
    • Would you be willing to delete the environment (keeping the persistent disk if you need to keep your data) and creating a new environment as a troubleshooting step?

    Kind regards,

    Jason

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  • Comment author
    Jason Cerrato

    Hi Daniel,

    Just wanted to check in to see if you still need assistance with this. If so, please let us know the answers to the point listed above, and we'll be happy to help troubleshoot!

    Kind regards,

    Jason

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  • Comment author
    Daniel Vera

    There seems to be an account issue which I would like to resolve off-forum. Could someone from support email me?

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  • Comment author
    Pamela Bretscher

    Hi Daniel,

    Can you please email terra-support@broadinstitute.zendesk.com with a description of the issue? We will be happy to take a look!

    Kind regards,

    Pamela

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