
Pamela Bretscher
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Latest activity by Pamela Bretscher
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Pamela Bretscher created an article,
Service Incident - April 20, 2023 (Brief Terra Outage)
Summary There was a brief Terra outage due a recent update release. This resulted in a brief unavailability of the Terra application. The issue is now resolved. Timeline April 19, 2023 2:14 PM ET -...
- Pamela Bretscher
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Pamela Bretscher commented,
Hi Brendan, Thanks for writing in about this issue! We have had several other users report similar issues over the past few months. How often would you say you are getting logged out of Terra? It's...
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Pamela Bretscher commented,
Hello Vamsi, Thank you for writing in! I've sent this request to our development team for consideration, and I'll be happy to follow up with you if there are any updates on this. Kind regards, Pam...
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Pamela Bretscher commented,
Hi Edyta, Okay, thanks for letting me know. Have you been able to try re-running these workflows again since the last failures? Pamela
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Pamela Bretscher commented,
Hi Edyta, Okay, thanks for letting me know. When you ran these workflows, had you recently gotten access to or cloned the workspace or is this an older workspace? Kind regards, Pamela
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Pamela Bretscher commented,
Hi Edyta, Thank you for providing all of this additional information! I'm going to work on trying to replicate the issue to see if I can determine what the problem is. Do these errors appearing in ...
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Pamela Bretscher commented,
Hi Edyta, Thanks for providing this screenshot of the errors you're seeing and I apologize for the late reply. Can you share one of the workspaces where you are seeing this issue with Terra Support...
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Pamela Bretscher commented,
Hi Laura, In order to transfer over the memberships, you'll need to reach out to the owners of the AnVIL groups to let them know to remove your normal account and add your SA account. It does seem ...
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Pamela Bretscher commented,
Hi Claudia, Thanks for your question! Could you share the workspace where you are seeing this issue with Terra Support by clicking the Share button in your workspace? The Share option is in the thr...
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Pamela Bretscher commented,
Hi Laura, Yes, I was also going to suggest a service account from BITS since many people have moved some group memberships (for instance, AnVIL groups) over to their service account to cut down on ...
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