Pamela Bretscher

Service Incident - April 20, 2023 (Brief Terra Outage)

Summary There was a brief Terra outage due a recent update release. This resulted in a brief unavailability of the Terra application. The issue is now resolved. Timeline April 19, 2023 2:14 PM ET -...

• Pamela Bretscher
• April 20, 2023 18:31
• 1 follower
• 0 comments
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1. Community
2. General Discussion
3. Frequently logged out

Hi Brendan, Thanks for writing in about this issue! We have had several other users report similar issues over the past few months. How often would you say you are getting logged out of Terra? It's...

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• March 01, 2023 20:35
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1. Community
2. Active Feature Requests
3. Add support for T2D CPU platform

Hello Vamsi​, Thank you for writing in! I've sent this request to our development team for consideration, and I'll be happy to follow up with you if there are any updates on this. Kind regards, Pam...

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• February 27, 2023 16:04
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1. Community
2. Known Issues
3. Errors while loading a workspace with project ownership

Hi Edyta, Okay, thanks for letting me know. Have you been able to try re-running these workflows again since the last failures?  Pamela

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• February 21, 2023 17:44
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1. Community
2. Known Issues
3. Errors while loading a workspace with project ownership

Hi Edyta, Okay, thanks for letting me know. When you ran these workflows, had you recently gotten access to or cloned the workspace or is this an older workspace?  Kind regards, Pamela

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• February 17, 2023 21:56
• 0 votes

1. Community
2. Known Issues
3. Errors while loading a workspace with project ownership

Hi Edyta, Thank you for providing all of this additional information! I'm going to work on trying to replicate the issue to see if I can determine what the problem is. Do these errors appearing in ...

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• February 17, 2023 20:16
• 0 votes

1. Community
2. Known Issues
3. Errors while loading a workspace with project ownership

Hi Edyta, Thanks for providing this screenshot of the errors you're seeing and I apologize for the late reply. Can you share one of the workspaces where you are seeing this issue with Terra Support...

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• February 16, 2023 20:09
• 0 votes

1. Community
2. General Discussion
3. Error loading analyses: pet does not have list access

Hi Laura, In order to transfer over the memberships, you'll need to reach out to the owners of the AnVIL groups to let them know to remove your normal account and add your SA account. It does seem ...

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• February 16, 2023 20:02
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1. Documentation
2. ...
3. Jupyter Notebooks
4. Analyzing data from a workspace bucket in a notebook

Hi Claudia, Thanks for your question! Could you share the workspace where you are seeing this issue with Terra Support by clicking the Share button in your workspace? The Share option is in the thr...

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• February 10, 2023 14:40
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