Unable to create new workspace

• 

  Samantha (she/her)

  • Edited September 29, 2021 13:45

  Hi Justin Rhoades,

   

  Thanks for writing in. That error usually indicates that there is no active billing account funding your billing project. Can you confirm whether this is the case? 

   

  Best,
  Samantha

  0
• 

  Justin Rhoades

  • September 29, 2021 13:54

  Hi Samantha,

  Thanks for the reply. What is the best way to check what billing account was funding our billing project?

  Best,

  Justin

  0
• 

  Samantha (she/her)

  • September 29, 2021 15:11

  Hi Justin Rhoades,

   

  The best way is to go to the Billing page in Terra and select the billing project in question (you'll need to have owner permissions on the project). At the top of the page, you'll see which billing account is currently associated with the project.

  

   

  If you need to update the billing account, you can click the pencil icon to edit it. For more instructions, see How to change the Google Cloud Billing account of a Terra Billing project.

   

  Best,

  Samantha

  0
• 

  Justin Rhoades

  • October 04, 2021 15:31

  Thanks Samantha. We went in and found it said "No Access" so we relinked it to the billing account that was previously there. I'm not sure why it dropped it but I think we should be all set now. Thanks for your help.

  Best,

  Justin

  0

Please sign in to leave a comment.