Need Help?

Search our documentation and community forum

Terra is a cloud-native platform for biomedical researchers to access data, run analysis tools, and collaborate.
Terra powers important scientific projects like FireCloud, AnVIL, and BioData Catalyst. Learn more.

Possible Bug: Error occured during transmission/unable to connect to service

Comments

11 comments

  • Avatar
    Jason

    Hi Alan Murphy,

    Thank you for writing in - we'll be happy to take a closer look. Can you provide the following details for our investigation?

    • Terra account email address

    • Terra billing project for notebook runtime

    • Cluster ID (if possible, found in terminal, looks like saturn-<long character string>)

    • Screenshot of your cloud environment configuration

    • Approximate time issue first occurred

    Many thanks,

    Jason

    0
    Comment actions Permalink
  • Avatar
    Alan Murphy

    Hey Jason,

    See below for details:

    • Terra account email address - aemurphyterra@gmail.com

    • Terra billing project for notebook runtime - terra-dev2

    • Cluster ID (if possible, found in terminal, looks like saturn-<long character string>) - Not possible can't connect at the minute

    • Approximate time issue first occurred - Friday, over the weekend and again today intermittently

    Kind regards,

    Alan.

    0
    Comment actions Permalink
  • Avatar
    Jason

    Hi Alan,

    Thank you for those details. Can you provide a screenshot of your cloud environment configuration? It will look like this:

    Many thanks,

    Jason

    0
    Comment actions Permalink
  • Avatar
    Jason

    Hi Alan,

    You can also find the cluster ID by going to https://app.terra.bio/#clusters and looking at the Name field under Details. Please let us know what you see for your cluster ID, in addition to your cloud environment.

    Many thanks,

    Jason

    0
    Comment actions Permalink
  • Avatar
    Alan Murphy

    Hey Jason,

    Sorry, see below for these:

     

    0
    Comment actions Permalink
  • Avatar
    Jason

    Hi Alan,

    Thank you for those details. Our engineers made some adjustments to your runtime they believe may resolve your issue. Can you try starting up your runtime and opening RStudio again? Let us know how it goes!

    Kind regards,

    Jason

    0
    Comment actions Permalink
  • Avatar
    Alan Murphy

    Hey Jason,

    The issue seems to be persisting unfortunately:

     

    0
    Comment actions Permalink
  • Avatar
    Jason

    Hi Alan,

    Thanks for letting us know - I'll inform our engineers so they can take another look. We'll get back to you as soon as we can!

    Kind regards,

    Jason

    0
    Comment actions Permalink
  • Avatar
    Samantha (she/her)

    Hi Alan Murphy,

     

    Our engineers are continuing to investigate and work on a fix for this issue. In the meantime, one user mentioned they were able to successfully start RStudio using the following workaround:

    Reset the cloud environment by launching a R (not Rstudio) environment and then switching back to Rstudio and magically my files are still there.

    Can you give this workaround a try and let us know if you still have any issues?

     

    Best,
    Samantha

    0
    Comment actions Permalink
  • Avatar
    Alan Murphy

    Hey Samantha,

    The workaround appears to have worked, thanks for the suggestion.

    Kind regards,

    Alan.

    0
    Comment actions Permalink
  • Avatar
    Samantha (she/her)

    Hi Alan Murphy,

     

    The fix for this issue has been released. Please let me know if you continue to have any issues.

     

    Best,

    Samantha

    0
    Comment actions Permalink

Please sign in to leave a comment.

Powered by Zendesk