User invite/login to workspace

Post author
Corona, Charles

Hi!

We have a user who is trying to log into a workspace he was invited to but keeps getting a registration page. When he tries to "register" on the page, it says that is user account already registered and to choose a different userid.

This person can log into his Columbia Medical Center GCP project ok.

Thank you very much!

Charlie Corona

 

Comments

1 comment

  • Comment author
    Pamela Bretscher

    Hi Charlie,

    I just wanted to put an update here as we have now resolved your issue through your Zendesk ticket. We were able to resolve the user's issue by resetting their account.

    Kind regards,

    Pamela

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