Error creating billing project
Hi Terra Support,
I failed to create billing project with the following error message. I already added "terra-billing@terra.bio" (shown as "terra-billing@firecloud.org") as Billing Account User in my Google Cloud billing account. Can anyone help fix this issue?
Thanks,
Baojian Fan
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Error creating billing project
Resource billing-project/wes-hydro-family-1 not found
Full error:
{ "causes": [], "message": "Resource billing-project/wes-hydro-family-1 not found", "source": "sam", "stackTrace": [], "statusCode": 404 }
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Comments
6 comments
Hi Baojian,
Thank you for writing in! It looks like you created a similar support ticket about this issue which has now been resolved. Please let us know if you are seeing any further issues with this billing project.
Kind regards,
Pamela
Hello, I run into same error. Is there any instruction on how to fix it? I have "terra-billing@firecloud.org" as billing user for project in other system already. Thanks!
Hi Neal,
Thank you for writing in! Did you create the Google Billing Account in GCP? Are you using the same account for GCP as you are for Terra? Does that account use an email alias? Also, can you please provide a screenshot of the error message that you're getting?
Once we have the answers to these questions, we'll take a look as soon as we can.
Best,
Josh
Hello Josh,
I have replied with screenshots to the email. Have you had a chance to review them?
thank you for your help,
Neal
Sorry I have several google account emails so prefer not to add screenshots here.
Hi Neal,
If you've replied to the system generated emails from this forum then I would not have seen those emails as they are sent from the forum and not the ticketing system. I can only see replies to forum posts from the forum itself.
I do also have a ticket open for this case and I will be sending you an email from there shortly. Please reply to that email and I'll see the response within the system and be able to look at your screenshots.
Best,
Josh
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