Service Incident - September 22, 2022 (Workflow Cost Reporting)

Samantha (she/her)
  • Updated

Summary

We are currently investigating an issue impacting workflow cost reporting for Broad billing projects. Non-Broad billing accounts should not be affected.

Timeline

September 22, 2022 11:05 AM ET - Issue remediated - Our engineers have resolved the issue.

September 22, 2022 10:19 AM ET - Issue escalated - After quick investigation, our engineers identified the root cause and are working to resolve the issue.

September 22, 2022 9:55 AM ET - Issue identified - An internal user discovered an error when viewing their billing project spend report in Terra.

September 21, 2022 3:45 PM ET - First instance of issue according to logs

Impact

Workflow costs for any submissions run in a workspace backed by Broad billing account will show as "N/A." Non-Broad billing accounts should not be affected.

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