Service Incident - April 6, 2022 (Terra platform)

Samantha (she/her)
  • Updated


We are currently investigating an issue impacting the platform. Users may be experiencing slowness loading Terra or receive errors when loading the platform.

UPDATE: Our engineers determined that this incident and Service Incident - April 6, 2022 (Workflows) are related. Updates in this article apply to both issues.


April 6, 2022 9:03 PM ET - Resolution - After some monitoring, engineers concluded that performance on Terra was back to normal.

April 6, 2022 8:21 PM ET - Issue remediation - After investigation, our engineers aborted large submissions that they determined were impacting server performance. 

April 6, 2022 3:47 PM ET - Investigation - Our engineers are investigating the issue and are taking steps to try and remediate it.

April 6, 2022 3:43 PM ET - Issue reported - We were first alerted to some users experiencing slowness when loading Terra.


Users may experience slowness or timeouts when loading Terra.

For more information

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