Service Incident - June 29, 2020

Jason Cerrato
  • Updated



We are seeing issues associated with linking to Identity & External Servers across a number of Terra domains. This issue is due to certain URLs not being whitelisted on Gen3, and missing aliases on our whitelist.

Known issues:

  • Error (re)linking with NIH account for BDC, FireCloud, AnVIL-branded Terra, and others
  • Error (re)linking CRDC on

See the Timeline section for the latest troubleshooting and resolution updates and the Impact section to understand how this could impact your use of the system. 


June 29, 2020 11:44AM ET - Issue remediation - NIH account linking should now be working for all Terra domains. For the other account linkages, e.g. AnVIL, a workaround would be to try using a different Terra URL temporarily for establishing the link, e.g. instead of, or vice versa.

June 29, 2020 10:57AM ET - Issue remediation - A fix for the alias issue has been written. We have reached out to Gen3 for resolution of their whitelist issue.

June 29, 2020 10:02AM ET - Issue discovered - Multiple users have reported issues linking their NIH account in different Terra domains.


Users may be unable to link to some Identity & External Servers until the issue is resolved.

For more information

Please follow this article to get the most up to date information on this incident. If you would like to be notified of all service incidents or upcoming scheduled maintenance, click Follow on this page

There is also a Known Issues post for this issue. Please follow the Known Issues board for email updates of new posts.

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