Service Incident - June 16, 2020

Jason Cerrato
  • Updated


An external configuration change has caused the import of cohort data feature in the Data Explorer to fail. Trying to export a cohort will result in an Import Error.


See the Timeline section for the latest troubleshooting and resolution updates and the Impact section to understand how this could impact your use of the system. 


June 17, 2020 4:15PM ET - Issue resolution - A fix for the issue has been released. The data cohort import feature is now working normally.

June 16, 2020 10:31AM ET - Issue discovered - Our Terra UI has discovered this feature has stopped working due to failures in our automated testing. They verified its malfunction after performing manual tests.


Users may be unable to import cohort data in the Data Explorer until the issue is resolved.

For more information

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There is also a Known Issues post for this issue. Please follow the Known Issues board for email updates of new posts.

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