GTEx authorization

I am working on data from the GTEx project (v8). Unfortunately, I have to re-authorize my access multiple times a day even though the "Link expiration" for my NIH account states that my access expires 1 month after each renewal. I have not detected any pattern in the lost authorization e.g. every single hour after renew my access. 

I have tried to clear cache and cookies and tried to log on with different browsers (Chrome and Firefox). Yet, I cannot solve this issue. 

Do anyone have a workaround for this issue?

Best regards,

Steffan

Comments

1 comment

  • Comment author
    Anthony DiCi

    Hi Steffan,

    Thank you for writing to Terra Support!

    Please try to "Unlink" and "Relink" your NIH account on your External Identities page.

    If the issue persists, please provide a screenshot of your External Identities page.

    I look forward to your reply!

    Best,
    Anthony

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