Pamela Bretscher

1. Community
2. General Discussion
3. Memory retry mechanism not retrying

Hi Khalid, I apologize that we did not respond to this ticket sooner. Thank you for your patience and understanding. On an initial look at the workflow you mentioned, it does look like two of the t...

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• June 18, 2024 20:22
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1. Community
2. Known Issues
3. Working with docker images in container/artifact registry

Hi Michael, Thanks for letting me know. As we have not received previous reports of this issue, I am unable to provide a guideline on how long this should take. Please let me know if you experience...

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• June 17, 2024 12:59
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1. Community
2. Known Issues
3. Working with docker images in container/artifact registry

Hi Michael, I'm glad to hear the original issue is now resolved! This is definitely strange that there appears to be a delay after creating the Terra group as this isn't something we have previousl...

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• June 14, 2024 14:32
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1. Community
2. Known Issues
3. Working with docker images in container/artifact registry

Hi Michael, Thanks for writing in! Adding a Terra group to a private container is the recommended approach for giving users access so I'd like to get to the bottom of why this isn't working. Can yo...

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• June 13, 2024 13:03
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1. Community
2. General Discussion
3. Issue with Cloning a Workspace (non-urgent)

Hi Shadi, That's great! It looks like the team was able to release a fix for the issue yesterday. Please reach out if you run into any further issues. Kind regards,Pamela

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• May 31, 2024 14:59
• 0 votes

1. Community
2. General Discussion
3. Issue with Cloning a Workspace (non-urgent)

Hi Shadi, Thanks for writing in! This appears to be a larger issue that our engineers are currently investigating. I will keep you updated on the fix for this issue. Kind regards, Pamela

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• May 30, 2024 20:24
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1. Community
2. General Discussion
3. Issues with H1N1 and H3N2 Virus Analysis using Augur Workflow

Hi Ana, I have been working to investigate your issues, I just haven't yet been able to determine why these issues are occurring. I will let you know as soon as I have any further information for y...

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• May 08, 2024 19:41
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1. Community
2. General Discussion
3. Issues with H1N1 and H3N2 Virus Analysis using Augur Workflow

Hi Ana, Thanks for providing this information. The submission IDs you provided actually look like the IDs for the Google buckets for the workspaces. Can you provide the submission IDs for the workf...

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• May 08, 2024 12:37
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1. Community
2. General Discussion
3. Issues with H1N1 and H3N2 Virus Analysis using Augur Workflow

Hi Ana, Thank you for writing in about this issue. Can you share the workspace where you are seeing this issue with Terra Support by clicking the Share button in your workspace? The Share option is...

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• May 07, 2024 17:36
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1. Community
2. Active Feature Requests
3. Copy RStudio html output to notebooks/

Hello Stephanie​  Thank you for writing in! I've sent this request to our development team for consideration, and I'll be happy to follow up with you if this feature gets built. Kind regards,Pamela​ 

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• April 22, 2024 14:42
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