User

Samantha (she/her)

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Total activity 443
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Activity overview

Latest activity by Samantha (she/her)

  • Samantha (she/her) commented,

    A fix for this issue has been released. Users should no longer see the error when accessing their data tables.

  • Samantha (she/her) created a post,

    Error accessing workspace data table

    User have reported seeing the following error when trying to access a table in the DATA tab of their workspace: An error occurred Requested index -1 is outside of range 0..0   Our engineers are aw...

    • Samantha (she/her)
    • Edited
    • 7 followers
    • 2 comments
    • 3 votes
    • Answered
  • Samantha (she/her) commented,

    A fix for this issue has been released. Users should no longer be seeing the "Multiple cloud environments" message.

  • Samantha (she/her) created a post,

    "Multiple cloud environments found in this billing project" error

    Users have reported seeing the following error in their workspaces: Multiple cloud environments found in this billing project. Our engineers have identified this as a UI bug that impacts any works...

    • Samantha (she/her)
    • 3 followers
    • 1 comment
    • 6 votes
    • Answered
  • Samantha (she/her) created an article,

    Service Incident - May 26, 2022 (Job Manager)

    Summary We've identified an issue impacting users' ability to access Job Manager in Terra. Timeline May 26, 2022 2:56 PM ET - Issue remediated - Our engineers have not seen a recurrence of failure ...

    • Samantha (she/her)
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes
  • Samantha (she/her) created an article,

    Scheduled Maintenance - May 14, 2022 10:00 PM - 11:00 PM ET

    Summary Google will be performing quarterly maintenance on our PostgreSQL instance, which may impact performance for users on Saturday, May 14, 2022. Start: 10:00 PM ET End: 11:00 PM ET Users Impac...

    • Samantha (she/her)
    • 1 follower
    • 0 comments
    • 0 votes
  • Samantha (she/her) commented,

    Hi Duan, Thanks for writing in. It sounds like you are running a GATK tool on your own cluster and not on Terra, is that correct? If so, a better venue for your question would be the GATK forum sin...

  • Samantha (she/her) created a post,

    A feature released on May 2, 2022 is breaking the ability to run workflows for some users

    A new feature for our entity service was released earlier this week (May 2, 2022) which automated the assigning of data types (int, string, boolean) when updating TSVs to create tables. Unfortunate...

    • Samantha (she/her)
    • Edited
    • 2 followers
    • 0 comments
    • 0 votes
    • Completed
  • Samantha (she/her) created an article,

    Service Incident - May 3, 202022 (Galaxy)

    Summary We are currently investigating issues related to Galaxy environments where VMs are not being paused in GCP when Galaxy instances are paused in Terra, and clusters not deleting when Galaxy i...

    • Samantha (she/her)
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes
  • Samantha (she/her) commented,

    Hi Binyamin, Is Neil able to access the workspace in Terra? It looks like it's protected by an authorization domain, so I suspect that Neil has not been granted access to that group yet and therefo...