Samantha (she/her)
Activity overview
Latest activity by Samantha (she/her)
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Samantha (she/her) commented,
Hi Vrishab, Thank you for writing in about this issue. Can you share the workspace where you are seeing this issue with Terra Support by clicking the Share button in your workspace? The Share opt...
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Samantha (she/her) created a post,
Issues with NIH RAS link
Users have reported issues accessing controlled-access data/workspaces in Terra even with an active NIH Researcher Auth Service (RAS) link. Users who have recently linked/re-linked their NIH RAS ac...
- Samantha (she/her)
- Edited
- 2 followers
- 1 comment
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- Completed
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Samantha (she/her) created a post,
Microsoft login not working
Users have reported that they are unable to log into Terra when using the "Sign in with Microsoft" option. As a workaround, we actually recommend using the "Sign in with Google" option when logging...
- Samantha (she/her)
- 2 followers
- 1 comment
- 0 votes
- Completed
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Samantha (she/her) commented,
Hi Qiushi Li, You can send a message to support@terra.bio and we'll follow up with you via email. Best, Samantha
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Samantha (she/her) commented,
Hi Qiushi, Thank you for writing in about this issue. Can you share the workspace where you are seeing this issue with Terra Support by clicking the Share button in your workspace? The Share opti...
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- 0 votes
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Samantha (she/her) created an article,
Scheduled Maintenance - March 20-23, 2026 (Workflows/Cloud Environments)
SummaryTerra will be conducting a disruptive maintenance window on March 20-23 2026, starting at 6pm ET on Friday, March 20 and lasting up to 6am ET on Monday, March 23.Users are advised that selec...
- Samantha (she/her)
- Updated
- 1 follower
- 1 comment
- 0 votes
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Samantha (she/her) created an article,
Service Incident - February 11, 2026 (Terra Login)
SummaryTerra login functionality was briefly down.See the Timeline section for the latest troubleshooting and resolution updates and the Impact section to understand how this could impact your use ...
- Samantha (she/her)
- 0 followers
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- 0 votes
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Samantha (she/her) commented,
Hi Edyta, I believe the permission issues you're seeing are due to your account having reached the limit for indirect Google group membership. That would also explain why your coworker is able to r...
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Samantha (she/her) created an article,
Service Incident - November 12, 2025 (Galaxy)
SummaryOur engineers are currently investigating an issue impacting Galaxy on Terra.See the Timeline section for the latest troubleshooting and resolution updates and the Impact section to understa...
- Samantha (she/her)
- Updated
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Samantha (she/her) commented,
This issue is now resolved.
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