Jason Cerrato
Articles
Recent activity by Jason Cerrato
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Scheduled Maintenance - March 5, 2025 & March 7, 2025 (Terra platform)
Summary Our engineers will be performing maintenance on Terra's underlying services on Wednesday, March 5, 2025. Start: 8:00 AM ET End: 9:00 AM ET We will also perform follow-up maintenance on Fr...
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Service Incident - January 7, 2025 (Slow Permissions)
Summary We've identified an issue that will manifest in Terra being slow to update permissions. The issue is currently expected to self-resolve within the next 24 hours. See the Timeline section fo...
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- 1 follower
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Service Incident - December 19, 2022 (Cloud Environment Costs)
Summary We are actively investigating reports of the cost discrepancy between the VM cost estimate shown in the cloud environment configuration panel, and the running rate displayed on the sidebar ...
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- 1 follower
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Scheduled Maintenance - August 10, 2022 8:00 PM - 11:00 PM ET (Terra Data Tables)
Summary We are performing an update to the Terra data tables which will result in the columns and table names now being case-sensitive. Start: 8:00 PM ET End: 11:00 PM ET Users Impacted All Terra d...
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- 1 follower
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Service Incident - July 19, 2022 (NIH account data access)
Summary Our NIH account data access lists were not automatically updated which may have resulted in some users not getting access to the NIH datasets they should have. See the Impact section to lea...
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- 1 follower
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Service Incident - July 18, 2022 (Galaxy)
Summary Galaxy environment creation is not working at this time due to a system reliance on a no-longer-supported version of Google Kubernetes Engine (GKE). See the Impact section to learn more abo...
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- 1 follower
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Service Incident - July 15, 2022 (Google resource access)
Summary Issues with the Google Directory API are resulting in some users not gaining access to Google resources they should be able to access, such as Google buckets, VMs, and more. For example, a ...
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- 2 followers
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Service Incident - July 15, 2022 (R/RStudio files syncing)
Summary We identified an issue with the syncing of .R and .Rmd files created from within an RStudio session to the workspace bucket. See the Impact section to learn how you may be affected. Timeli...
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- 1 follower
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Scheduled Maintenance - July 14, 2022 11:15 AM - 12:15 PM ET (Terra UI)
Summary We are performing an update to our Terra UI. Start: 11:15 AM ET End: 12:15 PM ET Users Impacted All Terra UI users Expected Behavior Terra is expected to remain operational during the main...
- 1 follower
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Service Incident - July 11, 2022 (Notebooks)
Summary We identified an issue with opening or creating Jupyter notebooks with cloud environments that were created between 2:30 and 6:30 PM ET on Monday, July 11, 2022. See the Impact section to l...
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- 1 follower
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