Jason Cerrato
Articles
Recent activity by Jason Cerrato
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Service Incident - August 23, 2021 (Workspace cost estimate)
Summary Users may see the following error when visiting a Terra workspace. Error loading storage cost data could not deserialize response: Object is missing required member 'CP-BIGSTORE-STORAGE' ...
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Service Incident - August 4, 2021 (Profiles)
Summary Our engineers identified an issue with Terra's profile and notification service. Users may have seen an error like the following while the service was down. Timeline August 4, 2021 08:39...
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Service Incident - August 3, 2021 (Cloud Environments)
Summary Our engineers have identified an issue that affected users' ability to start up a cloud environment. The issue was swiftly resolved. Timeline August 3, 2021 09:14 PM ET - Remediated - Leo...
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Service Incident - June 15, 2021 (Futures timed out)
Summary Our engineers have identified an issue affecting some workflows. The error presents as a Failed workflow with an error like the following: Futures timed out after [60 seconds] See the Timel...
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Error creating billing project - "The caller does not have permission"
This error message applies only to Terra Billing projects created before September 29, 2021 4:00 EDT. The Error When creating a billing project, you may see a red exclamation point icon pop up with...
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Soft delete for Terra workspace buckets
Terra workspace buckets use Google Cloud Storage (GCS) soft delete, a protective feature that helps prevent accidental data loss. Soft delete is enabled by default for all newly created Terra works...
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Service Incident - May 31, 2021 (Stalled Workflows)
Summary Our engineers have identified an issue resulting in stalled workflows for some May 31 workflow submissions. Timeline June 1, 2021 02:00 PM ET - Full resolution - The underlying issue has ...
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How to report an issue
If something appears broken, slow, or just plain weird, we want to hear about it! Reporting issues allows us to identify necessary improvements and work toward building a more positive Terra experi...
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How to troubleshoot and fix stalled workflows
Is your workflow taking a long time to move from submitted to queued and from queued to running? Read on for why your workflow may be "stuck" and best practices for resolving the issue. To lea...
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Service Incident - May 18, 2021 (Galaxy)
Summary The Galaxy upgrade released on May 17 has broken some functionality of Galaxy. In particular: The Terra filepicker does not work (fails with 401 errors) Various jobs like htseq, spades, an...
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