Workflows and Job Manager are not opening | java.net.ConnectException and 502 server error
Hello team,
I have been facing issue accessing my workflows since a few days. While opening a workflow, the webpage is blank with the following error pop-up appearing:-
java.net.ConnectException: Failed to connect to cromwell1-int-lb.dsde-prod.broadinstitute.org/34.69.47.67:443
Here is the full error for the workflows.
https://drive.google.com/file/d/1novGgiA9xNHhAfig1_-Cj0MVZa6MNZVW/view?usp=sharing
At first, it seemed that the issue is related to some payment failure but it isn't the case. Need your support regarding this.
Also, I am unable to open job manager due to a 502 server error. The message is shown in the attached screenshot.
Comments
3 comments
We are facing this same behavior. What is the expected time for resolution?
Hello Jivesh and Andrew,
Thank you for writing in. We are aware of the ongoing issue, and we are tracking the fix in this Service Incident article: Service Incident - May 3, 2025 (Workflows)
There is no expected time for resolution at this time, but we are actively working to remediate the issue as soon as possible. I recommend clicking "Follow" on the article to receive email updates on the investigation and fix.
Kind regards,
Jason
Hi all,
This issue is now resolved. If you are still experiencing any issues, please let us know.
Kind regards,
Jason
Please sign in to leave a comment.