Network Error fetching resources

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Abarbera

• January 12, 2021 19:00

I keep getting this error in several occasions, lately requesting access to IBM domain.

This is the console message:

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• Official comment

  

  Jason

  • February 11, 2021 14:15

  Our engineers have resolved the underlying issue. Users should once again be able request access to authorization domains.

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  Jason

  • January 13, 2021 14:13

  Hi Abarbera,

  Thank you for reporting this. Can you give us a few more details about how you are trying to fetch these resources? If you do not wish to share your situation publicly, you can write to us at support@terra.bio.

  Kind regards,

  Jason

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  Abarbera

  • January 13, 2021 14:34

  For this case in particular i am simply using the prompted "request access" to a workspace i dont have access to.

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  Jason

  • January 13, 2021 15:17

  Hi Abarbera,

  Can you share the name of the workspace you are trying to request access to? And a screenshot of what you see in the "Learn More" link?

  Kind regards,

  Jason

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  Abarbera

  • January 13, 2021 15:27

  CGA_Pipeline_Automation_Workspace

  

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  Jason

  • January 13, 2021 15:45

  Hi Abarbera,

  Thank you for that. We are investigating the situation. I'll report back once I have more details.

  Kind regards,

  Jason

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  Jason

  • February 11, 2021 14:13
  • Edited

  Hi Abarbera,

  Our engineers have identified an underlying issue causing this behavior and are working on a resolution. In the meantime, I will reach out to the owners of the authorization domain on your behalf.

  Any other users who need to request access to an authorization domain, but who do not know who the owners are, please write in to support@terra.bio with the name of the authorization domain and we will reach out on your behalf.

  If you do know the owner(s), please reach out to them directly to request being added to the auth domain.

  Kind regards,

  Jason

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