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Network Error fetching resources

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6 comments

  • Official comment
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    Jason Cerrato

    Hi Abarbera,

    Our engineers have identified an underlying issue causing this behavior and are working on a resolution. In the meantime, I will reach out to the owners of the authorization domain on your behalf.

    Any other users who need to request access to an authorization domain, but who do not know who the owners are, please write in to support@terra.bio with the name of the authorization domain and we will reach out on your behalf.

    If you do know the owner(s), please reach out to them directly to request being added to the auth domain.

    Kind regards,

    Jason

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  • Avatar
    Jason Cerrato

    Hi Abarbera,

    Thank you for reporting this. Can you give us a few more details about how you are trying to fetch these resources? If you do not wish to share your situation publicly, you can write to us at support@terra.bio.

    Kind regards,

    Jason

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  • Avatar
    Abarbera

    For this case in particular i am simply using the prompted "request access" to a workspace i dont have access to.

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  • Avatar
    Jason Cerrato

    Hi Abarbera,

    Can you share the name of the workspace you are trying to request access to? And a screenshot of what you see in the "Learn More" link?

    Kind regards,

    Jason

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    Abarbera

    CGA_Pipeline_Automation_Workspace

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  • Avatar
    Jason Cerrato

    Hi Abarbera,

    Thank you for that. We are investigating the situation. I'll report back once I have more details.

    Kind regards,

    Jason

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