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Terra is a cloud-native platform for biomedical researchers to access data, run analysis tools, and collaborate.
Terra powers important scientific projects like FireCloud, AnVIL, and BioData Catalyst. Learn more.

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    Jason Cerrato

    Hi Ilya Shlyakhter,

    Thanks for writing in. This message usually occurs if there's a mismatch in Google login for the same browser session. For instance, if you are signed into multiple Google accounts in one browser session and switch between them.

    You can avoid this issue by using Chrome Profiles. These allow you to have different sessions associated with different accounts, without them conflicting with one another. Here's an article about it: https://gizmodo.com/how-to-set-up-user-profiles-in-chrome-edge-and-firefo-1841520054

    You can test if this is your issue by logging into Terra in an incognito window and seeing if you run into the same Job Manager issue.

    Let me know how it goes! If you are still running into the issue, please share the workspace where you are seeing this issue with GROUP_FireCloud-Support@firecloud.org by clicking the Share button in your workspace (see the icon with the three dots at the top-right)?

    1. Add GROUP_FireCloud-Support@firecloud.org to the User email field and press Enter on your keyboard
    2. Click Save

    Let me know the name of the workspace, or a share a link.

    Kind regards,

    Jason

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