Need Help?

Search our documentation and community forum

Terra is a cloud-native platform for biomedical researchers to access data, run analysis tools, and collaborate.
Terra powers important scientific projects like FireCloud, AnVIL, and BioData Catalyst. Learn more.

Notebook Runtime Error

Comments

3 comments

  • Avatar
    Jason Cerrato

    Hi Mahdiar,

    Thank you for writing in. Can you confirm whether you still experience this issue using an incognito mode and using another browser? If so, please provide the following for our notebooks engineer to investigate further.

    Terra account email address:
    Terra billing project:
    Cluster ID (if possible, found in terminal):
    Notebook runtime:
    Link to workspace:
    As accurately as you can manage, when (day/time) did you last notice this working normally?:
    As accurately as you can manage, when (day/time) did this error last occur?:

    Please also share the workspace where you are seeing this issue with GROUP_FireCloud-Support@firecloud.org by clicking the Share button in your workspace (see the icon with the three dots at the top-right)?

    1. Add GROUP_FireCloud-Support@firecloud.org to the User email field and press Enter on your keyboard
    2. Click Save

    Many thanks,

    Jason

    0
    Comment actions Permalink
  • Avatar
    Mahdiar Sadeghi

    Thank you Jason! I tried incognito mode and different browser, same error.. Will try to contact notebook engineers. Can you please let me know to whom should I send this request? 

    Best,

    Mahdiar

    0
    Comment actions Permalink
  • Avatar
    Jason Cerrato

    Hi Mahdiar,

    I have received your inquiry submitted from Terra and provided you the template you can use to fill in the details about your issue. Please feel free to respond to that email whenever you are able.

    Kind regards,

    Jason

    0
    Comment actions Permalink

Please sign in to leave a comment.

Powered by Zendesk