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DRS appears to have stopped working; erroring out

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10 comments

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    Jason Cerrato

    Hi Aisling,

    Thank you for flagging this up. I will reach out to our engineers to take a look and I'll get back to you as soon as I am able.

    Kind regards,

    Jason

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    Jason Cerrato

    Hi Aisling,

    As an update, our engineers are still investigating the cause for this issue. We have a general solution for getting around the specific issue you're facing on the notebook, but it doesn't resolve the underlying problem with resolving DRS so we can hold off on that until we get that part resolved.

    Kind regards,

    Jason

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    Jason Cerrato

    Hi Aisling,

    Can you provide us with the email address you use to log into Terra and the DRS object(s) you were trying to resolve?

    Kind regards,

    Jason

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    Jason Cerrato

    Hi Aisling,

    Can you let us know roughly what day/time you experienced the error as well? This will help us track the issue in the logs.

    Many thanks,

    Jason

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    Aisling O'Farrell

    Hi there,

     

    I'm using aofarrel@ucsc.edu and I noticed the error at the F2F, so... about Thursday of last week, I think? Can't remember the time.

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    Jason Cerrato

    Hi Aisling,

    We're having some difficulty locating aofarrel@ucsc.edu in Terra. Can you provide some information about how you sign into Terra?

    There was some known weirdness with one of the related services on Thursday that could have caused this issue. Have you tried again since Thursday? It's possible it would work today—please let us know if you experience the same issue with workflows.

    Kind regards,

    Jason

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    Aisling O'Farrell

    UCSC handles email via gmail. So when I sign into aofarrel@ucsc.edu, I'm effectively signing into the same Google Account I use with Terra.

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    Jason Cerrato

    Hi Aisling,

    That makes sense, and I believe what you're saying is true. Would you mind attaching a screenshot of your Profile page in Terra so that I can pass it our engineer for proof that the address is indeed aofarrel@ucsc.edu?

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    Aisling O'Farrell

    I promise you my email address is aofarrel@ucsc.edu. To be clear, the last letter before the @ is a lowercase L. It is not i, nor is it the number 1. Michael B at the Broad can confirm that I do indeed exist if the engineering team is still skeptical...

     

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    Jason Cerrato

    Hi Aisling,

    Thanks for that. Have you tried again since Thursday? There was some known weirdness with one of the related services on Thursday that could have caused this issue, but it may work if tried today.

    Kind regards,

    Jason

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