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Error accessing controlled access data that worked fine earlier

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9 comments

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    Jason Cerrato

    Hi Aisling,

    Thanks for flagging this up. Would you be willing to relink your NIH Account and DCP Framework Services just to rule out the possibility of there being a mismatch in permissions setting somewhere along the way?

    Kind regards,

    Jason

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    Aisling O'Farrell

     Went to re-verify DCP Framework and got this error. Separately, I got a certificate error yesterday when accessing gen3.datastage.io so I'm wondering if this is a hiccup caused by the move to .gov?

     

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    Jason Cerrato

    It's very possible. We've just tried relinking ours and found success, so it could have been a blip on Gen3's side. Would you mind trying once again?

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    Aisling O'Farrell

    I was able to reconnect the DCP framework, but I tested the controlled access data just now and I am still getting this error.

     

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    Jason Cerrato

    Our engineers are taking a look at errors related to Gen 3/DRS. We recommend holding off for now and I'll let you know as soon as I hear more from them.

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    Aisling O'Farrell

    Alright, thanks for the update.

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    Jason Cerrato

    Hi Aisling,

    Are you currently using app.terra.bio for your work or one of the other branded UIs (like AnVIL or SCP)?

    Jason

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    Aisling O'Farrell

    That seems to have done the trick. I was working on the BDC skin. It appears to be working on app.terra.bio.

    As a side note, notebooks do not work at all on the BDC skin -- they show up fine, but when trying to edit them the UI never loads even after the notebook runtime has fired up and after refreshing the page a few times. They still work on app.terra.bio thankfully.

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    Jason Cerrato

    Thanks for letting us know that it doesn't work in BDC but does work in app.terra.bio. Thank you too for flagging up the notebook issue—I will be sure to get the right eyes on that.

    We have someone working on the issue who is a member of the Team Calcium auth domain. As such, can you share the workspace with them (mbaumann@broadinstitute.org) so they can take a closer look at this?

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