Data access permission issue
Hi! I'm authorized to access TCGA controlled data, but I can't access them in Terra now.
So I confirmed that,
1) my TCGA authorized NIH account is linked to Terra and not expired
2) my workspace was created with the proper authorization domain
3) I can access controlled data through GDC data portal
Could you help me to resolve this? Thanks.
Comments
4 comments
Hi Sehyun,
TCGA Data is currently unavailable. Please contact Terra Support at
Terra-support@broadinstitute.zendesk.com for full details.
Hi Sushma,
When will it be available? Actually last week when I posted this, the error was 'no permission' (file existed), but a 1~2 days ago the error changed to 'no file'. Do you know when this will be fixed? Thanks!
- Sehyun
Hi Sehyun,
We are working on the fix and are not able to give a definite date on when the fix will go through. I can be sure to update this post as I hear more information. Have you received the email explaining the TCGA access issue? Here is a link to the Service Incident that contains full information.
Hi Sushma,
I don't remember getting this notification, but it's good to know that its more of a general issue. I also follow that post. Thanks for the info!
- Sehyun
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