Conda environment disappeared and important folders entirely disappeared. Completed
Dear Terra Support Team,
This is Tong from Brigham and Women's hospital. I would like to report a very strange and severe technical issue when I was using Terra.
Around 22:00pm on Jan 5th, I was trying to adjust Cloud compute profile including CPU and memory. After 3 min restart. My conda enviroment and an important folder named "Tcf7_CD8_T_scRNAseq_Tong" including some data and scripts all disappeared. In my home directory, there is a folder called "packages". All the files inside this folder was also gone. I am wondering is there any automatic deletion going on and is there any chance for you to help me restore the data and the environment?
I spent a lot of time to build my conda environment and installing all the packages. This issue is really shocking and harmful to my research progress. I would really appreciate your kind response and help.
Thank you!
Comments
1 comment
Hi Tong, thank you for reporting this issue. We have released a fix. Please let us know if you need further assistance at support@terra.bio.
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