Former Broadie unable to access Terra account

Post author
Lukas Karlsson
Hello, I am a former Broadie who left last year and now I am back and I have a new Google account with the same email address as my old account and I am unable to access terra. I believe I need to have my Google sub ID updated to the new value. 112638879544071681263

Comments

3 comments

  • Comment author
    Samantha (she/her)

    Hi Lukas,

    Thanks for writing in. What is the Google account email you are using?

    Best,

    Samantha

    0
  • Comment author
    Lukas Karlsson

    I'm using karlsson@broadinstitute.org.  My old subject ID was 111375498507364395026.  The new one is 112638879544071681263.

    The specific error message I get is:  

    Cannot update googleSubjectId for user 111375498507364395026 because user does not exist or the googleSubjectId has already been set for this user
    0
  • Comment author
    Samantha (she/her)

    Hi Lukas,

    Thanks for sharing that information. We've updated your account in the database with the new ID. Please let me know if you are still seeing issues when logging in.

    Best,

    Samantha

    0

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