Service Incident - October 04, 2022 (R/RStudio files syncing)

Emily Barnes
  • Updated

Summary

We identified an issue with the syncing of .R and .Rmd files when launching Rstudio.

See the Timeline section for the latest troubleshooting and resolution updates and the Impact section to understand how this could impact your use of the system. 

Timeline

October 04, 2022 01:41 PM ET - Issue Resolved - Our engineers resolved this incident in production.

October 04, 2022 10:30 AM ET - Issue Investigation -Our engineers began investigating the root cause of the issue.

October 03, 2022 02:53 PM ET- Issue Discovered - User reported seeing an error setting up analysis file syncing when trying to launch Rstudio.

Impact

When launching RStudio, you will receive the following error message if you happen to have one of these files in your workspace:

{
  "errorMessage": "DecodingFailure(Missing required field, List(DownField(pattern)))",
  "errorCode": null,
  "traceId": null
}

If you need any assistance, please contact support@terra.bio and our support team will be happy to help.

For more information

Please follow this article to get the most up to date information on this incident. If you would like to be notified of all service incidents or upcoming scheduled maintenance, click Follow on this page

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